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HR Operations Specialist

General and Administrative | San Francisco, CA | Full Time

Job Description

Dialpad's mission is to make business communications great. We have developed our own all-in-one cloud communications application stack running on the most modern split-cloud architecture with VoiceAI natively enabled across all products. 

Our product suite covers the full range of modern business communications needs with DialpadTalk, DialpadSupport, DialpadSell, and UberConference. All of our products are powered by VoiceAI, Dialpad's proprietary real-time speech recognition engine and NLP technology, that helps businesses understand, analyze, and learn from their business conversations in new and exciting ways.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from leading companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly, BlueJeans and Anaplan.

Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

The role: 

Dialpad is looking for a full-time Human Resources Specialist to help us scale our organization in all aspects of human resources including HR operations, benefit administration, policy development, HR systems and compliance. We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, and is committed to being a valuable resource to employees throughout our growing organization.This role is a high-touch, employee-centric role that will provide an incredible opportunity for growth, experience and visibility to all areas of human resources. This role will report to the HR Operations Manager. 

The team: 

At Dialpad, we believe that HR is an invaluable resource to the overall health of the organization. Our team cares deeply about employee experience and we work hard to help our teams, employees & leaders thrive beyond all expectations. 

If you are passionate about employee experience, you want to be challenged and you want to work with a supportive, energetic and generally awesome team, then we’d love to hear from you!

Responsibilities:

  • Own and design employee lifecycle processes including onboarding, offboarding, personnel changes, leaves of absences and compliance

  • Provide ongoing support to all employees globally

  • Manage employee benefit program, including health benefits, open enrollment, 401(k), perks and wellness

  • Support and maintain data integrity for HR analytics & reporting with a high degree of accuracy

  • Manage and improve key HR tools, processes and workflows to keep our organization running smoothly

  • Support people programs involving employee experience, engagement, learning & development, performance management, recognition, and communication

  • Identify opportunities for improvement and assist with communication, implementation and change management of various programs and initiatives

Qualifications:

  • A go-getter who can own a project with varying levels of instruction and run with it

  • Enthusiasm and willingness to be a team player 

  • Ability to thrive in a fast-paced startup environment 

  • Bachelor’s degree (or equivalent experience) in Human Resources, Business Administration, or in a related field

  • At least 1-2 years’ experience in HR, preferably in a high technology company

  • Experience with HRIS systems, preferably with BambooHR 

  • Strong attention to detail

  • Strong interpersonal skills with the ability to listen and empathize with other and anticipate, respond, and pivot to the needs of the employees and business

  • You are a problem solver, not problem finder

  • You have a demonstrated  ability to handle confidential information with total discretion

  • You understand  employment laws and best practices

  • A sense of humor is a must :)

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both health and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.