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GRC Specialist (Governance, Risk and Compliance)

IT and Operations | Austin, TX | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are:

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role:

Dialpad is looking for an experienced Governance, Risk and Compliance Specialist who will drive efforts in the areas of security and compliance, risk management, vendor management, access governance, internal reporting, and security management. An ideal candidate is someone who has a strong understanding of the ‘Why’ behind the security and privacy industry’s compliance (SOC2, ISO, GDPR) and can further implement processes and controls to meet compliance objectives within an agile company. You will be working across various operational and business teams such as Legal, Sales, Security, IT and Engineering, to drive toward a cohesive view of security risk and drive remediation items to closure.  The role will report to the Security and Compliance Manager.

Key Responsibilities:

  • Perform risk assessments across the organization to identify gaps and determine organizational maturity within control areas. 

  • Review security and privacy controls for vendors that are being onboarded to Dialpad

  • Manage internal policies associated with compliance requirements and organizational needs

  • Support sales RFPs and customer audits for security reviews, as well as contractual obligations

  • Perform security and privacy impact assessments on Dialpad products and services

Key Skills:

  • 2-3 years’ relevant experience

  • Experience implementing and monitoring internal controls within an agile software company

  • Experience with AICPA Trust Service Principles for SOC2, Cloud Security Alliances Common Controls Matrix, and ISO 27001:2013 objectives

  • Familiarity with quantifiable risk assessment methodologies and maturity models

  • Excellent organizational and communication skills to prioritize tasks based on risk levels and communicate with different parts of the organization on the business impact of risks. 

  • Experience with performing vendor security reviews; Working with remote teams 

Nice to have:

  • Working with Google Cloud Platform for technical controls implementation and monitoring

  • Experience with GDPR and privacy areas

  • Experience within an IT Audit or Advisory role

  • Implement automation of controls within a technical environment

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.


We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.