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Director of Content Marketing

Marketing | San Francisco, CA | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike

Summary:

As the Head of Content Marketing for Dialpad, you are a seasoned creative leader with a background in writing, editing, and content creation that has the ability to ideate and generate creative work in a variety of forms. You will lead the team responsible for delivering message consistency and compelling content for our brand and customers and will leverage your marketing experience, project management skills and business savvy to deliver on campaigns, projects, deadlines and goals for the Dialpad’s marketing team. You will collaborate across marketing, sales and other internal functions, partnering closely within the product marketing and communications teams to track categories like sales productivity, pipeline conversion, effectiveness of assets and message consistency. The ideal candidate will have an exceptional portfolio; experience managing a diverse team of writers and content creators; and the ability to work successfully in a quickly-changing environment.

 As the Head of Content, you will:

  • Convert key business insights into well-designed content strategies that create a sustainable vision and contributes to revenue growth; accurately aligning content strategy with business goals to ensure marketing objectives are met or exceeded

  • Understand how to elevate a brand’s communications through content and tone of voice

  • Maximize awareness and engagement with our brand through the creation of all forms of high-quality content including video and editorial as well as the ongoing curation of relevant content

  • Think “outside the box” to create disruptive and innovative content which will set Dialpad apart in the market

  • Build and manage calendars, timelines, and scope to ensure that all content is delivered on-schedule to the client

  • Oversee our ability to measure and demonstrate the quality and efficacy of our content offering

  • Partner with members of Dialpad’s cross-functional teams to maximize the performance of content strategies and tactics

  • Showcase your excellent written and verbal communication skills

  • Develop, inspire and motivate your high performing team 

Requirements: 

  • You have 7+ years’ experience developing multi-channel content strategy (B2B Saas preferred)

  • Your have had extensive experience at a content or creative agency 

  • You possess the comfort and enthusiasm to roll up your sleeves to get a job done, while also the maturity, confidence and ease to present to senior leadership and mentor/ direct your team

  • You have exceptional organizational skills and manage accountability well. You can oversee multiple work streams simultaneously and are equally comfortable delegating or owning tasks, no matter how big or small.

  • You have had success with both long-form content creation and in the moment, reactive content creation and distribution. You can easily move between editing and authoring content yourself

  • You have strong persuasive skills and ability to gain consensus through the influence. You are a great cross functional partner and collaborator

  • You are creative and excited about the opportunity to surface new and innovative ways to connect with consumers

  • You have proven expertise at planning, creation, refinement, and management of traditional and digital content that drives the brand story in a compelling way, builds trust in the brand, creates awareness, drives engagement, and increases market share

  • You have experience managing and inspiring a team, fostering collaboration and learning on the team

  • You have proven success in leading and managing people within a fast-paced environment

 About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.