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Data Analytics Manager - Vancouver, BC

Finance | Vancouver, Canada | Full Time

Job Description

Dialpad is the cloud based phone system that powers voice, video, and messages all from a single platform. With a beautifully intuitive interface that works on your existing devices, your phone system is finally as adaptable as your team.

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that doesn’t just combine design and mobility but works with you wherever productivity may strike.

The Data Analytics Manager will be responsible for driving the strategy and delivery of business intelligence analytics, fostering a data-driven culture and enabling the organization to make informed decisions through data. As part of this charter, the role will ensure accessibility to data sets as ‘single source of the truth’ in the company for analysis by the data team or others in the organization. The role will manage a team of analysts and also ‘roll up your sleeves’ to deliver data and insights to internal customers.

Reporting to the CFO, this role will work directly with Finance, Online, Marketing, Sales, Customer Success and other teams to develop and deliver valuable insights. The role should have a passion to understand the business and key performance indicators, and work creatively on data currently and potentially available to support different views of the business. Communication is a key attribute to be successful in order to understand the requests from internal customers, prioritize analytics based on potential business impact and manage a team to deliver accurate and insightful data.

Responsibilities

  • Build, develop and maintain highly collaborative working relationships with multiple teams across the business to understand the business and key performance indicators

  • Maintain structure and systems for data used by data team and others in company in the most efficient and accessible manner possible

  • Lead and mentor a team reporting the company's key performance indicators, creating recurring reports and dashboards and supporting ad-hoc analysis and deep dives, and also work as a member of the team delivering this work

  • Maintain list and reporting of key performance indicators and keep in sync with changing needs of the business

  • Understand the data models from a business perspective to recommend improved, strategic and sustainable data capabilities

  • Interpret results, conclude actionable recommendations and communicate them effectively to your business stakeholders

  • Drive effective usage of Domo as primary data visualization tool across the company

  • Investigate options for centralized data repository for key information from various sources including data warehouse

Requirements

  • Bachelor's degree in Business, Math, Computer Science or equivalent technical degree required - advanced degree or MBA is a plus

  • At least 6 years minimum work experience in data analytics, business intelligence, or product management, and at least 2 years minimum experience as a manager

  • Experience leading and mentoring a team to successful individual and team performance with the team being viewed as contributing to business success

  • Deep experience in advanced Excel, SQL, BigQuery and is able to create complex queries - Python is a plus

  • Strong capabilities with business intelligence, marketing and testing tools such as Domo, Google Analytics, Amplitude, Marketo and Salesforce to create fast and informative insights

  • History of supporting range of business units/functional departments in more than one geographic location

  • Demonstrated ability to look beyond initial data request from internal customers to deliver business insight that drives good decisions

  • Excellent verbal and written communication skills to effectively and efficiently help the business think through problems with data

  • Ability to understand the nuances of web data sources and internal data sources and how they can impact insights

  • Attention to detail and agility to work in a fast-paced environment

  • Able to juggle multiple projects and pivot based on changes in priorities

  • A great sense of humor and loves working with people as much as data

  • Previous experience working with a large volume of data

  • Previous SaaS or tech startup experience

About Us

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 25,000+ companies, we’re helping build voice products that empower future anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

Compensation and Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans.

401K

Plan for the future. We offer a 401k plan to all of our employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both health and unhealthy - no judgment!)

Location, Location, Location!

San Francisco <> Raleigh <> Vancouver <> Tokyo <> Austin <> San Jose <> New York. From coast to coast, our offices are nestled in active and growing downtown areas.