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Customer Support Representative (CSR) - Tokyo, Japan

Customer Support | Tokyo, Japan | Full Time

Job Description

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but works with you wherever productivity may strike.

We are seeking a knowledgeable, enthusiastic Customer Support Representative to help lead us through the next phases of this mission. You will provide consultative support to customers in the delivery of highly complex support for network elements, platforms, systems, applications, and services. You are passionate about improving our operations and support experience.

Responsibilities:

  • Become an expert in our products

  • Deliver amazing service and support to our users by providing fast and accurate responses

  • Handle user inquiries ranging from simple product questions to more complex technical support issues

  • Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution

  • Maintain or exceed our established service levels and productivity standards

  • Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

  • Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

  • Take on special projects as needed

Requirements:

  • BA/BS degree preferred

  • Passionate about helping people adopt new and exciting technology

  • 1 - 2 years of experience in a customer service or other client-facing role

  • Superb troubleshooting and problem-solving skills

  • Strong writing skills; has the ability to write clear and concise answers to address users’ questions and problems

  • Strong verbal communication skills; has the ability to calmly speak to users in a friendly and empathetic manner

  • Self-starter with a strong work ethic and team player mentality

  • Experience in enterprise apps, cloud computing, and/or VOIP is a plus

About Us:

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 45,000, we’re helping build voice products that empower the next generation of anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Location

Tokyo, Japan