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Customer Success Manager (San Antonio, TX)

Sales | San Antonio, TX | Full Time

Job Description

Work from anywhere. Not just an idea or a tagline, but a revolution. Led by CEO Craig Walker, co-founder of Google Voice, our team is focused ditching the status quo and building a communication platform that moves with you, no matter where in the world productivity strikes.

With $53 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but that paves the way for the next generation of anywhere workers.

Responsibilities

  • Coordinate product implementation efforts with customers during onset of customer lifecycle

  • Main point of contact for all new customer onboarding

  • Partner with our Account Executives and Sales Engineers to ensure customers’ overall success and satisfaction

  • Share and help integrate customers’ product feedback/suggestions to internal Product team

  • Manage overall new customer success plans through thorough targeted correspondence, webinars, customized customer calls, etc.

Requirements

  • 4+ years of customer-facing project management/customer success implementation experience

  • Proven experience managing project implementations, preferably with an IT related product

  • Effective communication and negotiation skills

  • Ability to engage and partner with all levels of an organization

  • Ability to build relationships and communicate effectively with different types of teams (support, engineering, security, etc.)

About Us:

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 45,000, we’re helping build voice products that empower the next generation of anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away,and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for our employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> Raleigh <> Vancouver <> Tokyo <> Austin <> San Jose. From coast to coast, our offices are nestled in active and growing downtown areas.