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Customer Success Advocate - Austin, TX

Sales | Austin, TX | Full Time

Job Description

At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo and neither do the things we build. Led by the same minds behind Google Voice, we build products that get businesses talking—whether it's across the hall, street, or country.

With $70 million in funding from Google Ventures, Andreessen Horowitz, and other top VC’s along with engineers from companies like Microsoft and Google, every member of our team plays an essential role in creating a voice product that doesn’t just combine design and mobility but works with you wherever productivity may strike.

We are looking for a Customer Success Advocate that will help maintain high levels of satisfaction and engagement among our customer base.  Our Customer Success Advocate is ultimately responsible for making sure that clients are constantly realizing the value of their account, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

This is a great opportunity to help build out and grow with a dynamic start-up. The Customer Success Advocate is a member of the Sales organization and reports directly to the Director of Customer Success.

Responsibilities:

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.

  • Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Customer Success Advocate is expected to work cross-functionally with Sales, Marketing, Product, Engineering and Data Science to ensure consistent and strong customer message is embedded in everything we do.

  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.

  • Retain long-term partnerships with customers by independently renewing successful customers.

  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.

  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

  • Manage customer escalations by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Requirements:

  • 1 - 2 years of experience in Customer Success, Sales, Support/Service or customer facing roles

  • Real passion for providing top-notch account management

  • Strong written communication skills

  • Excellent time management and organizational skills with the ability to track numerous details

  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

About Us:

Poolside. Backyard BBQ. Third booth from the left. Here’s where you’ll find the anywhere workers of Dialpad. Because for us, work is a thing you do not a place you go. And with a customer base of 45,000, we’re helping build voice products that empower the next generation of anywhere workers.

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books, country music, table tennis - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There’s no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away,and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for our employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> Raleigh <> Vancouver <> Tokyo <> Austin <> San Jose. From coast to coast, our offices are nestled in active and growing downtown areas.