Account Specialist (San Francisco)
Sales | San Francisco, CA | Full Time
At Dialpad, we're a team of do-ers. A team that thinks outside the box and when that doesn't work, we reinvent it. Led by Craig Walker, and the same minds behind Google Voice, Dialpad is a business phone system that hosts voice, messaging, video and meetings across all your existing devices. Dialpad empowers your employees to have smart and easy communications wherever they are in the world, and whenever productivity strikes.
With $70 million in funding from Google Ventures/Andreessen Horowitz/Softbank/Work-Bench and through the hard work and brilliant minds of #TeamDialpad, we have built an modern platform that powers business communications for the most innovative companies in the world: Uber, WeWork, Stripe, EventBrite, Stripe, Asana, Stitch Fix, and more!
Dialpad has employees all around the world (San Francisco - San Jose - Austin - NYC - Raleigh - Vancouver - Waterloo - Philippines - Tokyo). Come help us build the anywhere worker revolution!
A day in the life:
An Account Specialist at Dialpad helps maintain high levels of satisfaction and engagement among our customer base. An Account Specialist is ultimately responsible for making sure the clients in his/her portfolio are constantly realizing the value of their account, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. The role is revenue generating and carries a quota. It’s a great opportunity for a SaaS Customer Success or Account Manager with 1 to 2 years of experience to help build out and grow with a dynamic start-up. The Account Specialist is a member of the Sales organization and reports directly to the Director of Account Management.
What you’ll do:
Lead all post-sales activities for Dialpad’s Online Sales customers through strong relationship-building, product knowledge, planning, and execution.
Retain long-term partnerships with customers by independently renewing successful customers.
Track accounts to identify churn risks and work proactively to mitigate those risks.
Act as the voice of the customer within Dialpad. As the owner of the customer relationship, the Account Specialist is expected to work cross-functionally with Sales, Marketing, Product, and Engineering to ensure consistent and strong customer message is embedded in everything we do.
Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
Identify key customer advocates that can support marketing efforts through case studies, speaking opportunities, references, etc.
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
Manage customer escalations by documenting open issues and working cross-functionally to resolution.
To be successful in the role, you will bring:
1 -2 years of experience in Sales, Customer Success or customer facing roles
Real passion for providing top-notch account management
Strong phone and written communication skills
Excellent time management and organizational skills with the ability to track numerous details
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.
There is no idea too crazy and no task too small — we work together to make things we’re proud of.
Compensation & Equity
Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.
An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid Medical, Dental and Vision Plan employee coverage.
We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.