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A/R Accountant

Finance | Austin, TX | Full Time

Job Description

Dialpad's product suite covers the full range of modern business communications needs with Dialpad Talk, Support, Sell, and UberConference. All products are powered by VoiceAI, Dialpad's proprietary technology that helps companies unlock conversation insights, improve productivity and drive better performance across teams.

Who we are: 

At Dialpad, we're a team of doers. A team that thinks outside the box and when that doesn't work, we reinvent it. We don't settle for the status quo, and neither do the things we build. Led by the same minds behind Google Voice, we create products that get businesses talking—whether it's across the hall, street, or country.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s, Dialpad attracts top talent from iconic companies like Microsoft and Google as well as powerhouse startups like Hootsuite, Weebly and Anaplan. Every member of our team plays an essential role in creating dynamic products that don’t just combine design and mobility but works with you wherever productivity may strike.

About the role: 
We’re seeking a A/R Accountant ready to leverage their accounting skills to further develop and expand our A/R, collections and general accounting processes. Our ideal candidate possesses great attention to detail, a strong grasp of US GAAP, great attitude, and is looking to expand their career in a collaborative and innovative startup environment.


  • Review, interpret and provision sales orders

  • Set up initial billing for new customers

  • Review system generated billing for accuracy

  • Understand contract terms, service periods and billing intervals within MSAs and Sales Orders

  • Consider any special terms and communicate within the team

  • Collaborate with internal partners to manage customer billing process and generate customer and reseller invoices

  • Monitor customer account details for non-payments, delayed payments, and other irregularities

  • Follow up on outstanding collections, flag delinquent accounts and escalate unresolved issues

  • Manage and review weekly aging reports

  • Research and resolve accounting inquiries from customers

  • Assist in monthly closes and annual audits

  • Prepare customer credits and post manual adjustments

  • Perform special projects and reporting as needed

About You: 

  • 1-3 years accounts receivable experience in a fast-pace high-growth environment, preferably SaaS company

  • Fast learner & self starter with a problem solving mentality ready to roll up their sleeves and figure out new challenges

  • Accounting software experience including the accounts receivables and cash modules and general ledger accounting

  • Outstanding communication skills and ability to build rapport with all levels of an organization

  • Meticulous attention to detail

  • Intermediate Excel skills (lookups, pivots)

  • Ability to work independently and prioritize multiple projects effectively

  • Brings a strong work ethic; takes the initiative and thinks creatively to get the job done


About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation & Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.


An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for you and your dependents.


We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.


We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks & drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco <> San Ramon <> Austin <> Raleigh <> Vancouver <> Kitchener <> Tokyo <> New York <> Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.