Warehouse / Customer Support Associate ($12-$15 /hr)

About Us:

We are a small family owned based business that's growing quickly.  We currently ship  8,000 orders per month and we are growing around 20% each month.  We ship socks direct to consumers from our warehouse.

Responsibilities:

• Pick, Pack, and Ship approximately 150 orders per day / this varies throughout the year.
• Preserves safe and clean work environment by keeping shelves, pallet area, and workstations neat.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Provides quality service by following organization standards.
• Contributes to team effort by accomplishing related results as needed.

Requirements:

• 1-2 years of warehouse experience preferred.
• Ability to work on feet for 6-8 hours and carry loads up to 50 pounds.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Computer skills including Excel, Google Suite, Slack and Shipping software.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to work independently and safely.
• You must be reliable, trustworthy and able to work with a team.

Bonus Points:

• Willingness to learn additional responsibilities as assigned.
• Willingness to speak with customers directly when necessary.
• Highly organized and able to bring new ideas to the table that help us operate more profitably.
• Call center / customer service experience.

Perks:

• Join a fast growing local startup and become part of a story that will last generations.