Your browser cookies must be enabled in order to apply for this job. Please contact support@jobscore.com if you need further instruction on how to do that.

Sr. Customer Success Manager

Customer Success | Framingham, MA | Full Time

Job Description

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Sr. Customer Success Managers to join our Customer Success Team. If you would like to work on a product that is in high demand, and evolving rapidly, keep reading!

Your challenge: 

As a new Customer Success Manager, you will be assigned a set of clients and act as a liaison between those clients and Definitive Healthcare.

Here are some things you will tackle:

  • Deliver web based product training for subscribers
  • Interface with sales and product teams to support client requests and development needs
  • Act as the main point of contact between Definitive Healthcare and your assigned set of clients
  • Uncover additional needs and opportunities where Definitive Healthcare may add value

 What you’ll need:

  • BA or BS degree
  • 5 – 7 years of experience in an Account Management or Customer Success role
  • Superior communication skills
  • Ability to learn new concepts quickly
  • Strong attention to detail
  • Energy, humor, compassion, and enthusiasm
  • Experience in the bioscience or healthcare technology industries

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

 

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst


Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!