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Senior Desktop Engineer

IT | Framingham, MA | Full Time

Job Description

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on their Best Places to Work list, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has close to 600 employees. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.

Our expansion has created the need for a Senior Desktop Engineer to join our IT Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!


Your Challenge:

The Senior Desktop Engineer provides proven senior technical experience and strategic insights to meet the IT needs of faculty, staff members and employees of Definitive Healthcare. The position works in close coordination with both Manager of Support Services and Vice President of Information Technology to devise, plan, implement and manage a comprehensive, globally integrated, Client Service Operation.

The position comprises numerous areas including but not limited to: Desktop Services 3rd Level Support (Windows, Linux, Mac),  Application Packaging, Process automation, Printing and scanning services, Microsoft Active Directory, PowerShell.


Responsibilities:

• Develop procedures and oversee technical issues of Desktop technicians.

• Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.

• Manage the diagnoses and repair of hardware and contact appropriate service vendors when necessary. Recommend solutions, supervise, and check that problems have been corrected and maintain records of work performed.

• Develop and document standardized user processes and procedures and "how to" documentation.

• Educate and develop the IT skills to meet the requirement of desktop support team.


Required Knowledge, Skills, and Abilities:

  • Strong understanding of hardware, software and TCP/IP networking principles is required along with basic knowledge of telephony and development.
  • Outstanding communication skills to team and clients. Ability to motivate the team to adhere IT best practice and deliver outstanding customer services and satisfaction to staff in the office and working from home.
  • Strong knowledge in Microsoft Office, Patch Management, Anti-Malware, desktop/laptop imaging, anti-virus, and inventory management tools.
  • Excellent knowledge of computers (PC, Laptop and Mac) and peripherals.
  • A strong understanding of T-SQL and API development
  • Strong customer service orientation, good written and oral communication skills in both
  • Experience and ability to facilitate one-to-one and group training sessions.
  • Working knowledge of managing tickets, follow up actions and close issues.
  • Ability to work in a fast-paced and changing environment, manage user expectations and potential risks.


If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter.

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

 -Business Development Manager

 

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

 

“Best company to work for hands down”

 

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!