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Customer Training Associate

Customer Success | Framingham, MA | Full Time

Job Description

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the #10 fastest growing private company in Massachusetts, and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a Customer Training Associate to join our Customer Success Team.

Your challenge:

As our new Customer Training Associate, you will be a part of our Customer Success Team. Our Customer Success Team acts as a liaison between Definitive Healthcare and our clients.

Here are some things you will tackle:

  • Train clients how to use our product in order to maximize the value they get out of their investment with us
  • Provide initial and ongoing training for all account sizes
  • Give the Customer Success Managers the ability to provide high quality training on a regular basis
  • Working alongside our Customer Success Managers to make sure clients have a good experience with our product
  • Interact with customers across all industry types and at all levels of the organization
  • Become a subject matter expert on our product

What you’ll need:

  • Bachelor’s degree with 0-1 years of experience in a customer facing role
  • Strong attention to detail, organizational, and time management skills
  • Ability to work independently and to learn new systems and processes quickly
  • A positive, customer first attitude, with lots of energy, and enthusiasm
  • Interest in joining a fun loving and fast paced team

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match


What our Employees are saying about us on Glassdoor:

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager

“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”
-Profile Analyst