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Customer Support Representative

Customer Experience | Framingham, MA | Full Time

Job Description

Job Description

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on their Best Places to Work list, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has close to 600 employees. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.

Our expansion has created the need for an energetic and motivated Customer Support Representative to join our Customer Experience Team. If you would like to work at a fast-paced company that is experiencing high growth, keep  reading!

Your challenge:

As a new Customer Support Representative, you will work with the Customer Success organization to deliver rapid responses on support related requests.

Here are some things you will tackle:

  • Interface with sales, customer success, and product teams to support client requests and development needs
  • Provide the first line of support for incoming calls and emails to our Technical Support Center for customers
  • Address non-technical requests, resolve a variety product issues, or address product related questions through available resources such as Definitive’s solutions database, product documentation as well as previous customer cases
  • Provide administrative assistance on various ongoing and one-off projects such as creation of how-to guides
  • Uncover additional needs and opportunities where Definitive Healthcare may add value to its customer base

What you’ll need:

  • BA or BS degree
  • 1 -2 years’ experience in a client facing role
  • Superior communication skills (written and verbal)
  • Ability to learn new concepts quickly
  • Strong attention to detail
  • Strong organizational skills
  • Strong time management skills
  • Energy, humor, compassion, and enthusiasm

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match


 If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter. 

What our Employees are saying about us on Glassdoor:

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager


“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst


“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst

Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!