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Customer Success Manager

Customer Success | Framingham, MA | Full Time

Job Description

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as the #4 Best Place to Work in the midsize category, the 10th fastest growing private company in Massachusetts, and named ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years.  Our expansion has created the need for talented Customer Success Managers to join our Customer Success Team. If you would like to work on a product that is in high demand, and evolving rapidly, keep reading!

Your challenge:

As a new Customer Success Manager, you will be assigned a set of clients and act as a liason between those clients and Definitive Healthcare.

Here are some things you will tackle:

  • Deliver web based product training for subscribers
  • Interface with sales and product teams to support client requests and development needs
  • Act as the main point of contact between Definitive Healthcare and your assigned set of clients
  • Uncover additional needs and opportunities where Definitive Healthcare may add value

What you’ll need:

  • BA or BS degree
  • Minimum of 2 years’ experience in a client facing role
  • Superior communication skills
  • Ability to learn new concepts quickly
  • Strong attention to detail
  • Energy, humor, compassion, and enthusiasm

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • Definitive Cares, our community service group, gives all of us a chance to give back
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

 

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst