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Customer Operations Coordinator

Sales Enablement & Operations | Framingham, MA | Full Time

Job Description

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on their Best Places to Work list, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has close to 600 employees. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.

Our expansion has created the need for an energetic and motivated Customer
 Operations Coordinator
to join our Sales Operations Team. If you would like to work at a fast-paced company that is experiencing high growth, keep reading!

Your challenge: 

As a Customer Operations Coordinator with Definitive Healthcare your mission will be to work closely both the Customer Success and Account Executive teams to maintain and develop new processes surrounding customer engagement and renewal activities. As the Operations team develops the groundwork, your goals will include improving the efficacy and efficiency of the teams you support.

Here are some things you will tackle: 

  • Track and coordinate renewal activities and coordination between the Account Executive and Customer Success teams
  • Support the Account Executives sales efforts by providing targeted research and intelligence that is pertinent to their client renewals
  • Manage all client off-boarding activities including contracts, client surveys, data issues, updating access management and managing client CRM records
  • Coordinate across Account Management and Customer Success personnel to create and manage a process documentation repository
  • Work with leadership on ad-hoc strategic operational projects and reporting
  • Coordinate cross-functional processes (with Product, Engineering, Support, Services, and Sales) to foster strong cross-departmental relationships
  • Provide regular updates to management on progress of projects and initiatives, escalate to management when necessary

What you’ll need: 

  • BA or BS degree
  • 1 – 2 years of Customer Success, Account Management, or Operations experience
  • Experience working effectively with all levels of management
  • Ability to analyze a potential problem and in turn, develop and implement a solution for improvement
  • Excellent time management skills
  • Self-motivated “doer” that can independently problem solve to improve outcomes
  • Ability to work in fast pace and high-growth environment with tight deadlines and shifting priorities, and be willing to “roll-up your sleeves” to drive organizational change
  • Organized with excellent attention to detail
  • Able to use Microsoft Office, and preferably
  • Energy, humor, compassion, and enthusiasm 


Why we love Definitive, and why you will too! 

  • Industry leading products 
  • Work hard, and have fun doing it 
  • Incredibly fast growth means limitless opportunity 
  • Flexible and dynamic culture 
  • Work alongside some of the most talented and dedicated teammates 
  • Definitive Cares, our community service group, gives all of us a chance to give back 
  • Competitive benefits package including great healthcare benefits and a 401(k) match 

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top-notch product, incredible customer service, lots of tools to help you succeed.”
-Business Development Manager 

“Great team. Amazing growth. Employees are treated very well.”
-Research Analyst 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”
-Profile Analyst