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Client Services Operations Coordinator

Customer Success | Framingham, MA | Full Time

Job Description

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.  

Recently honored by the Boston Globe as the #3 Best Place to Work, and by the Boston Business Journal as the 10th fastest growing private company in Massachusetts and ranked #611 nationally on the Inc. 5000 list; Definitive has more than doubled in size in the past 2 years to almost 250 employees. Our expansion has created the need for a Client Services Operations Coordinator to join our team. 

Your challenge: 

As a Client Services Operations Coordinator with Definitive Healthcare your mission will be to work closely with the Manager of Client Services Operations in developing and growing a new operations team. You will work to support both Customer Success and Account Executive teams by maintaining current processes surrounding renewal activities. As the Operations team develops the groundwork, your goals will include improving current processes to find efficiencies for both teams you support.

Here are some things you will tackle: 

  • Track and coordinate renewal activities and coordination between the Account Executive and Customer Success teams
  • Support the Account Executives sales efforts by providing targeted research and intelligence that is pertinent to their client renewals
  • Manage all client off-boarding activities including contracts, client surveys, data issues, updating access management and managing client CRM records
  • Coordinate across Account Management and Customer Success personnel to create and manage a process documentation repository
  • Work with leadership on ad-hoc strategic operational projects
  • Other duties as assigned

What you’ll need: 

  • BA/BS from a 4-year University  
  • Strong verbal and written communication skills
  • Excellent time management skills
  • Self-motivated “doer” that can independently problem solve to improve outcomes
  • Ability to work in fast pace and high-growth environment with tight deadlines and shifting priorities, and be willing to “roll-up your sleeves” to drive organizational change
  • Ability to work effectively in a team environment
  • Ability to work autonomously strongly desired
  • Organized with excellent attention to detail
  • Able to use Microsoft Office, Salesforce.com, and Excel
  • Energy, humor, compassion, and enthusiasm 

 Why we love Definitive, and why you will too! 

  • Industry leading products 
  • Work hard, and have fun doing it 
  • Incredibly fast growth means limitless opportunity 
  • Flexible and dynamic culture 
  • Work alongside some of the most talented and dedicated teammates 
  • Definitive Cares, our community service group, gives all of us a chance to give back 
  • Competitive benefits package including great healthcare benefits and a 401(k) match 

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

 -Business Development Manager 

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst