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Associate Customer Success Manager

Customer Success | Framingham, MA | Full Time

Job Description

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal’s Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory.  The company has more than doubled in size in the past 2 years and will have 400 employees in the Framingham office by the end of the year.  Our expansion has created the need for a talented Associate Customer Success Manager to join our Client Relations Team. If you would like to work on a product that is in high demand, and evolving rapidly, keep reading!

Your challenge:

As a new Associate CSM, you will work with a set group of Definitive Healthcare clients to drive high levels of product adoption and engagement as well as provide an excellent customer experience.

 Here are some things you will tackle:

  • Act as the main point of contact between Definitive Healthcare and your assigned set of clients
  • Focus on understanding use cases for client book across verticals to deliver relevant training and drive success around identified outcomes
  • Partner with a group of Account Executives; collaborate on account plans, risk identification, and potential account opportunities          
  • Effectively coordinate additional products and services for our customers.  Work with relevant partners in Sales, Professional Services, Product, and CRM to ensure the customer's success measures are met.
  • Uncover additional needs and opportunities where Definitive Healthcare may add value

What you’ll need:

  • Bachelor’s degree (or equivalent experience)
  • Strong communication and public speaking skills
  • Proficient in asking open-ended questions
  • Track record of client-facing roles
  • High achievement in customer satisfaction
  • Ability to troubleshoot difficult conversations and problems

Why we love Definitive, and why you will too!

  • Industry leading products
  • Work hard, and have fun doing it
  • Incredibly fast growth means limitless opportunity
  • Flexible and dynamic culture
  • Work alongside some of the most talented and dedicated teammates
  • DefinitiveCares, our community service group, gives all of us a chance to give back and earn PTO
  • Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor: 

 “Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed.”

-Business Development Manager

 

“Great team. Amazing growth. Employees are treated very well.”

-Research Analyst

 

“I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there.”

-Profile Analyst


If you don’t fit all of these qualifications, but believe you’re still a great fit, feel free to apply and tell us why in your cover letter 


Definitive Hiring Philosophy

Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!