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Lawn & Garden Road Technician

Service | Lancaster | Full Time

Job Description

Our technicians are offered an incentive bonus program with potential earnings up to $3 additional to hourly rate. 

Purpose:

Independently performs advanced diagnostics, service repairs and maintenance work on customer, as well as dealer-owned, lawn and garden turf equipment and/or other work as assigned by Service Manager.  

Responsibilities:

  • Performs advanced diagnostics and repairs in the field on turf consumer & commercial equipment
  • Participates in Service training programs required for the development of skills and knowledge  
  • Maintains current knowledge of John Deere and competitive products      
  • Maintains condition of vehicles, inventory, tools, and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms and tasks required in conjunction with work assignments, including researching and requesting parts needed
  • Accounts for all time and all material used in performing assigned duties according to dealership processes and business system
  • Communicates professionally and effectively with manufacturers when needed
  • Maintains 90% or above recovery efficiency
  • May provide delivery services when needed
  • May conduct or support customer clinics
  • This job description is not intended to be all-inclusive and employee will also perform other reasonable related business duties as assigned by immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

Experience, Education, Skills and Knowledge:

  • Good work ethic & attitude
  • 5+ years of professional experience performing service repairs
  • Ability to perform advanced repairs and maintenance using special tools and equipment following technical manual procedures
  • Advanced knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment
  • Excellent skills in operating vehicles and equipment used for diagnostic purposes
  • Proficient oral and written communication skills
  • Ability to complete basic computer functions
  • Ability to lift at least 75 lbs. repeatedly
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Ability to work extended hours and weekends as workload dictates
  • Provide tools needed to perform job duties (“Specialty tools” are owned and provided by dealership)
  • Valid insurable driver’s license required