Administrative Support/IT Support

Purpose:

Process all whole goods-related transactions (receipt, tagging, settlements, invoicing, delivery receipts, etc.) timely and accurately, assist in ensuring the dealership is utilizing all available programs/discounts, and ensure customers are properly invoiced. Support company through data analysis report preparation.

Responsibilities:

• Verifies the completeness and accuracy of sales information such as customer information, equipment quantity, dollar and tax amounts, application of all eligible programs/discounts, payoff information, and floor plan information needed for all settlements and invoicing
• Processes all delivery receipts and warranty registrations
• Records retail notes, bonuses, rentals and other purchase information into the dealer business system
• Ensures all additional customer purchases are activated (i.e. PowerGard, JD Link, etc.)
• Enters equipment records into business system
• Tracks orders to ensure all billing discounts are claimed according to process
• Manages equipment invoices to dealership and assigns individual identifiers
• Coordinates any shortage orders on wholegoods
• Processes and stays current on DCNR paperwork requirements
• Handles MCO requests
• Coordinates dealer to dealer transfer logistics and store to store transfers
• Support as sales fill in across all locations when needed
• Loads John Deere rentals (including rental returns) into JD Set
• Point person for all inventory audits
• Special projects assigned by Sales Management
• Supports sales departments and other locations for equipment management

IT Support:

• User profile account administration
• End user PC support
• Phone system support
• Printer support
• Network support
• Cybersecurity Support
• Customer support for DCFL provided applications