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Part-time Remote Phone Representative - NC

Customer Service | Remote in North Carolina | Part Time

Job Description

Jump start your next big opportunity as a Part-time Remote Representative! Within the first week, you will be trained to successfully use our web-based call center platform to verify consumer information and assist them with services they are seeking. 

If you have a drive for exceeding performance goals while providing excellent consumer support, this is the role for you.

A Few Details:

  • New Hire Class: Tuesday, March 16, 2021

  • Mandatory virtual training is 4 days and begins on the new hire class date: Tuesday to Friday (10am to 2pm)

  • This role is fully remote-based (work from home).

  • Must be able to work a set schedule during our hours of operation: Monday to Friday from 9am to 6pm Eastern Time

    • 24 to 28 hours per week (flexible schedule)

  • Starting competitive base hourly rate of $12 plus commissions on each qualifying transfer!

    • Merit based hourly increase plus a tiered based commission structure

Responsibilities:

  • Prequalifying inbound and outbound consumer calls for insurance (Auto/Home/Life/Health)

    • Verifying basic information and explaining the process.

    • Transferring prequalified consumers to the appropriate licensed Insurance agent to complete the process.

  • Continuously meet or exceed performance expectations

  • Work in a dynamic virtual environment

    • Support our consumers by delivering an effortless and personalized experience through the use of dynamic scripts and rebuttals

Job Requirements:

  • Must live and work in the state of North Carolina

  • High school diploma preferred

  • Previous sales or call center experience preferred

  • Basic computer skills and the ability to read computer-generated scripts

  • No insurance license required

Technical Requirements:

  • Dedicated work area at home that is free of noise and distractions

  • Must be able to sit for long periods of time 

  • Reliable computer or laptop that is USB compatible - Datalot will provide the USB headset

  • High speed internet requirement of at least 11 mbps upload/ 23 mbps download

 

Candidates must pass a pre-employment background check and must be authorized to work in the United States. 

Datalot is an equal opportunity employer who values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.