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Customer Success Representative (Part Time)

Customer Support/Customer Care | New York, NY | Part Time

Job Description

ABOUT DAILY BURN

 

Daily Burn.com is a leading online health and fitness brand delivering high-quality video workout programs and nutrition plans to help members reach their fitness goals. Daily Burn brings fitness to members, anytime, anywhere, by streaming HD-quality workouts in a variety of disciplines from dance and high-intensity cardio to yoga, kettlebells and strength training. Daily Burn's elite group of trainers are specifically selected to provide specialized expertise to members through a best-in class library of workouts ranging from beginner to advanced through a multitude of technology platforms, as well as a daily live-streamed show. From your laptop and TV to your phone or tablet, a great workout experience and nutrition advice is only a click away.

Daily Burn seeks an organized and reliable individual to join the team as a Part-Time Customer Success Representative (~20-30 hours/week). This position will be responsible for providing quality and efficient online support to members of the Daily Burn community, and work closely with the other Customer Success representatives to resolve any issues customers may have.

 

RESPONSIBILITIES

  • Available to work 20-30 hours per week during peak weeks until March 2018 with possibility to extend dependent on volume/need
  • Provide excellent customer support through email, live chat, and social media with quick turn around and a positive attitude
  • Have a thorough understanding of Daily Burn’s product and service offerings
  • Convey customer questions and feedback to other departments to resolve underlying issues ranging from simple requests to complicated scenarios that require research and follow up
  • Identify recurring issues and perform follow up through to resolution
  • Communicate with development team to resolve technical site bugs and other issues
  • Test out products to resolve bugs on various mobile platforms, media devices, and operating systems
  • Other support related projects as assigned by the Customer Success Supervisor

 

QUALIFICATIONS

  • Bachelor’s degree preferred
  • Must be able to work both in office, and independently on a remote basis if needed
  • 1-2 years’ experience in a fast paced, customer service focused environment
  • A love for helping customers in resolving their issues whether big or small.  You can deliver good and bad news with equal amounts of sensitivity and confidence
  • Must be a creative and effective communicator with a keen eye on detail and grammar; written and verbal
  • Have a passion for technology and a desire to learn
  • Experience with Apple products, Desk.com, and Asana a plus
  • You should be able to handle multiple tasks and prioritize work in order
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining a sense of humor and composure
  • Enthusiasm for fitness a plus