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Senior Platform Operations Engineer

Engineering | Allen, TX | Full Time

Job Description

Senior Platform Operations Engineer

Based in Allen, a small city North of Dallas, Cytracom is a dynamic, high-growth technology company that provides cloud-based voice services to thousands of businesses across the country. Our mission is to make business communications simple. We use bleeding-edge technologies to help us solve deep technological challenges.

Our platform includes 60+ micro-services that are built and maintained in-house. These services are supported by the following tools: VMware, Debian, JVM, Erlang, Docker, Consul, ElasticSearch, Riak, MongoDB, MySQL, and many others.

As an engineer on the Platform team, you’ll architect the systems, software, and servers to keep our platform running. You’ll build automation and systems management tools that make it easier to scale our rapidly growing business and deliver cloud services throughout North America. You’ll also work on improving Cytracom’s systems performance and reliability. You should have a passion for systems, storage, big data, networking, and software engineering. You will work closely with our software engineering and product teams.

What You'll Be Doing:

  • Top tier of escalation for infrastructure troubleshooting

  • Managing our hybrid virtual/physical infrastructure that supports 60+ micro-services.

  • Write software to automate hardware provisioning, management, and other automatable tasks

  • Create new tools and improve on existing tools to help automate tasks for the Platform Team and other teams in the organization

  • Maintain and improve service quality and reliability across our complex set of services

  • Communicate with vendors to debug and fix upstream issues

What We'll Expect From You:

  • Expertise with two or more of the following languages: Python, C/C++,PHP, Bash

  • Deep understanding of the Linux OS and ecosystem.

  • Passion for building enterprise-grade infrastructure

  • Experience with configuration management and hardware automation

  • Experience monitoring and debugging large, distributed systems

  • Experience in writing tools to manage physical servers at scale

    • Live image / Infrastructure bootstrapping with tools like Cobbler

  • Passion for continual incremental improvements on tooling / processes

  • Understanding of container technologies such as docker

  • Experience with any of the following is a big plus:

    • JVM advanced performance tuning 

    • VMWare certification

    • Chef, Ansible, Puppet

  • Outstanding written and verbal communication skills