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Account Fulfillment Specialist

Customer Care | Allen, TX | Full Time

Job Description

About us:

Based in Allen, a small city North of Dallas, Cytracom is a dynamic, high-growth technology company that provides cloud-based voice services to thousands of businesses across the country. Our mission is to make business communications simple. We use bleeding-edge technologies to help solve deep technological challenges.


Job Summary

Launch your career at Cytracom and join our team as an Account Fulfillment Specialist! This role is perfect for someone with excellent communication skills that has a passion for helping people and is seeking a role with direct and significant impact on the short and long-term success of the company! As a member of this team you will be responsible for the setting up of accounts, porting of numbers, fulfilling new and add on orders, assist with inventory, and shipping phones. 


Responsibilities

  • Set up new accounts
  • Port numbers
  • Making sure accounts are shipped out within 1 business day
  • Processing RMAs within 5 business days of receipt
  • Manage Inventory 
  • Matching MAC addresses to the correct extension
  • Preparing shipments in a timely manner


Requirements

  • College degree preferred
  • Able to lift up to 50 lbs
  • 1 year of recent sales or customer service experience
  • Self-motivated and self-starter
  • Thrives in a fast-paced environment
  • Enjoys and works well on a team
  • Polished and professional appearance