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Patient Scheduler (Medical Assistant)

Operations | San Ramon, CA | Full Time

Job Description

Who We Are: CVHCare Home Health is a thriving home health company, committed to the principles of Service, Integrity, Dignity and Excellence. As we continue to grow; the key in fulfilling our culture is hiring remarkable team members -- those employees who are willing to go above & beyond.

Title: Patient Scheduler (Medical Assistant)
Schedule: Full Time – 40hrs./Week
Location: San Ramon, CA

Position Summary: The Scheduler’s primary function is to assign Home Health Patients with appropriate clinician(s) in order to ensure timely and quality care is provided. 

Key Responsibilities:

-Schedules the following clinicians based on the need of the patient; Registered Nurse, Physical Therapist, Occupational Therapist, Speech Therapist, Medical Social Workers, Home Health Aides, Dieticians, etc.
-Coordinates the scheduling of all uncovered visits for clinicians who are off, sick or unable to see due to full workload.
-Effectively utilizes staff in order to ensure full optimization. Taking into account location, patient’s needs and clinician case load.
-Updates and maintains computerized schedules/calendar on a regular basis throughout the day.
-Flex with an increased workflow when census is higher and effectively prioritize.
-Works with Intake to provide referring clients with staffing availability.
-Communicates to Human Resources regarding additional staffing needs.
-Answers incoming scheduling phone calls from clinicians responding in a courteous and professional manner.
-Ensure appropriate interdepartmental communication to support essential agency activities.

Minimum Qualifications

-Certified Medical Assistant required. 
-Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role desired. 
-Knowledge of the home care environment strongly preferred.
-Knowledge MS Office, Suite, Internet Explorer and professional telephone protocol.
-Basic knowledge of medical terminology
-Able to deliver effective results, meet tight deadlines and targets.
-Excellent customer service and communication/interpersonal skills.
-Ability to work with high degree of precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.
-Ability to communicate well, both orally and in writing to minimize confusion and additional concerns.

To Apply: Respond with submitting a copy of your resume. 

More Information: Contact Trisha Bingham, Recruitment Manager at 510-690-1930 and visit our website at www.cvhcare.com.