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Senior Product Manager/Director (Healthcare Experience Required)

Product Management | New York, NY | Full Time

Job Description

You*: an experienced, hands-on, analytical Senior Product Manager or Director who can point to successful products you’ve recently owned. You’ve been in the middle of high-growth environments, managing the pressure of your sales team’s requests and on pace with your customers’ highest priorities but always keeping an eye toward the longer term market needs that might not filter through the urgency of the day-to-day. You’ve worked in healthcare IT.  You know how to communicate, presenting strategic roadmaps that your executive and your engineering teams can buy into. You use data-driven arguments to stand up to anyone touting a mere opinion. You experiment - hypothesize, test, conclude, repeat. You know SaaS, maybe you’ve managed mobile but if not you know how to map your skills to other media. You want to work for a growing company in the middle of Manhattan that’s changing the way healthcare is delivered.

*Applicants must have Healthcare Technology Product Experience

Us: We’re a thriving venture-backed healthcare technology company in Tribeca. Think of us like a HIPPA-compliant and patient-centric mobile Twitter feed used by medical providers. We fuse secure messaging with patient “news flashes.” John Smith checks into the emergency room downtown. His kidney disease care manager’s phone buzzes, and she is able to intervene immediately. “Stop! He’s late for his dialysis, reroute him to us ASAP!” Whether you're a nurse in the hospital, a care manager in a skilled nursing facility, a primary care physician, or any other provider in the healthcare ecosystem, we let you know whenever any patient in your care has a clinical event in real time and allow you to communicate directly with the other clinicians on their care team across hospitals and providers. We run on the phone, born mobile for on-the-go clinicians but also available for the desktop via the web browser so administrators and computer-centric clinicians can plug in. We’re already used by dozens of hospital systems, with tens of thousands of clinicians and supporting staff using us to care for millions of patients. And finally, speaking of caring - we care deeply about our employees and strive to provide great culture, camaraderie, environment, benefits, and opportunities for professional and personal growth.

The Senior Product Manager / Director reports to the CEO and is a member of the Senior Management Team of the company, working closely with sales, marketing, engineering, and client services to deliver world-class products that fuel the company’s growth.

Key Responsibilities:

  • Create achievable strategic roadmaps and work with engineering to deliver against them
  • Manage the priorities and expectations of multiple stakeholders
  • Inform, drive and maintain the product roadmap
  • Conduct primary market research to make market informed product decisions
  • Present the roadmap to key customers through the establishment and engagement of a Customer Advisory Board
  • Continually solicit feedback, get customer buy-in, and make adjustments to product roadmaps
  • Specify market requirements for current and future products
  • Be the Voice of the Customer for the company
  • Define product features and manage product backlog
  • Plan and carry out effective, timely product launches
  • Define and track product success metrics
  • Work closely with the implementation team to ensure smooth adoption by customers
  • Be a subject matter expert, knowledgeable and up-to-date on competitors, products, and industry needs
  • Leverage industry relationships and knowledge of health IT solutions to position products in the broader ecosystem
  • Provide strategic input to achieve organization and product success
  • Participate in relevant senior executive and BOD level discussions and decisions


  • 5+ years of healthcare product/information technology experience 
  • 5+ years of product experience in a fast-paced organization
  • Experience with Software-as-a-Service and enterprise software, mobile a plus
  • Highly accountable; takes ownership and drives sense of urgency
  • Hands-on. Strongly oriented towards results. A doer, with proven track-record of taking ownership and driving results
  • Very familiar with and appreciate the importance of repeatable, best-practice product processes
  • Ability to understand and manage technical and data complexity
  • You thrive under pressure, love the demands of small rapidly growing companies and can adjust to and manage uncertainty
  • Excellent collaboration, analytical, and communication skills  


  • Great Location (Tribeca/Soho area) 
  • Innovative Environment
  • Lunches and Company Events
  • Competitive salary 
  • Health, Dental, and Vision insurance
  • 401K
  • Flexible vacation schedule 
  • Open, transparent, culture – we make uncommon levels of information available to everyone in the company