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IT Systems Administrator, Level I

Client Services | Home Base | Full Time

Job Description

About Us:

The IT Company is a Knoxville, TN based Outsourced IT Support and Services Provider serving the region within 50 miles of our home. The IT Company serves a select group of clients throughout the area, with a special emphasis on those in highly regulated industries such as Physicians Practices and Community Banks. 

We have focused our organization around our simple mission of “Happy Customers.” We do this by only working with a select group of new customers annually who are seeking a partner who will normalize IT operations by improving policy, process, stability, security, reliability and performance while at the same time ensuring compliance with the various State and Federal regulatory requirements. In our experience those organizations typically require high security, high availability, maximum performance and are many times under regulatory requirements such as HIPAA (Healthcare) and GLB (Banking). In any given year we will select between 6 – 10 new customers to work with enabling our organization to grow in predictable fashion therefore ensuring consistency in our service delivery to our existing customers as we onboard new customers

We only hiring team members who are a cultural fit for our organization. Those individuals resonate with our Vision, Mission and Values:

  • Vision: To build a company where people love to work and love to do business.
  • Mission: Happy Customers
  • Values:
    • Do the right thing
    • Invest in others
    • Improve everything
    • Have fun!

Job Overview:

The IT Company is currently looking to fill up our team with more "A Players". Currently we are seeking to fill the role of IT Systems Administrator, Level I This individual will be responsible for working in a remote role supporting the systems administration of our customers networks and our private cloud infrastructure throughout East TN. The majority of our customers are in the Healthcare industry, so professionals with customer service knowledge and experience are required.  


  • Utilize our tools and various technologies to provide a variety of services to end-user clients
  • Provide support to our team and our clients for Move/Add/Changes to Client Systems. This may include but not be limited to:
    • Microsoft Windows Servers and Active Directory (2008 R2 to 2012)
    • Microsoft Exchange (2007 - 2012)
    • Microsoft SQL Server 2005 and Above
    • Cisco Routers, Cisco and HP Switches, Fortinet Firewalls, Cisco/Fortinet/Meru Access Points & Other Network Devices
    • VMWare Virtualization Technologies
    • Citrix XENApp Presentation Server
    • Microsoft Windows7 and above Operating Systems
    • A variety of healthcare applications related to practice management and electronic medical records
  • Communicate clearly and effectively in a written and oral fashion
  • General knowledge and understanding of regulatory and compliance such as HIPAA, SOX, SOC2 
  • Manage personal time effectively and keep up with tickets, time and notes related to work performed
  • Be available to be on 24/7 call on a rotation with other team members


  • High school degree, Associates, Bachelors or Technical Degree Desired
  • 2-5 Years IT Experience
  • Strong desktop operating system and applications knowledge
  • Strong understanding of networking technologies including TCPIP, Routing & Switching, Firewall Policy Management, Remote Access
  • Strong understanding and experience with ALL Microsoft Windows Server & Application technologies: Server, Exchange, SQL, OCS, Terminal Services
  • Knowledge and some experience with Virtualization Technologies from Citrix and/or VMWare

Bonus Points:

  • Background in IT Managed Services
  • Certifications from: Microsoft, VMWare, Citrix, Cisco, Citrix, Fortinet, CompTIA