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Technical writer

Technical Writing | Redmond, WA | Contract

Job Description

Job Description:


Our team is building out a content management system (CMS) used to author and render websites for Microsoft.   We are in need of a Technical Writer to organize, identify and edit documentation.  Some documentation exists and simply requires editing and consistency applied.  Other cases engagement with feature owners is needed to gather and document.  
This will include three different areas of documentation:
- Marketing: sells the features, value and how to of the system to new users.  Some related market examples include wix.com and wordpress.com
- Operational:  how to use all of the features, permissions, SLAs, etc… 
- Development: how to develop modules used in websites supported by the CMS

Responsibilities:
Researches, designs, develops and writes technical information online or in print for a variety of audiences and purposes. Produces documentation that complies with documentation plan requirements. Obtains technical information from project developers, program managers, product managers, testers and product support personnel; converts specific feedback into documentation. Responds to editorial and reviewer feedback.  Produces a significant portion of a complex documentation set (i.e. reference guides, online help, user guides, UI text) that complies with documentation plan requirements. Develops and tests complex user scenarios that show how to use the product being documented. Works effectively with program management, product marketing, and other internal Microsoft customers as needed. May instruct others in writing styles (e.g. reference guides, user guides, solutions books, online). May write portions of documentation plan and may help implement documentation plan.

Qualifications:
• 3-5 years’ work related experience.
• Excellent writing, analytical and problem solving skills.
• Ability to demonstrate an understanding of a specified software product, or the ability to learn specified technology quickly.
• Ability to combine technical expertise with technical communication skills.
• Ability to work under deadline pressure.
• Ability to work independently and as part of a team.
• Bachelor's degree in Technical Communications, Journalism, English or related field, work related experience/training may substitute for degree