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Director, People Operations

G&A | San Francisco, CA | Full Time

Job Description

 

About CrowdFlower

CrowdFlower is the essential human-in-the-loop AI platform for data science and machine learning teams. The CrowdFlower software platform trains, tests, and tunes machine learning models to make AI work in the real world. CrowdFlower’s technology and expertise supports a wide range of use cases including autonomous vehicles, intelligent personal assistants, medical image labeling, consumer product identification, content categorization, customer support ticket classification, social data insight, CRM data enrichment, product categorization, and search relevance.

Headquartered in the Mission District in San Francisco and backed by Canvas Ventures, Trinity Ventures, Industry Ventures, Microsoft Ventures, and Salesforce Ventures, CrowdFlower serves Fortune 500 and fast-growing data-driven organizations across a wide variety of industries. For more information, visit www.crowdflower.com.

 

About the role

CrowdFlower is looking for our first full time HR leader.  We need an experienced manager with expertise in all aspects of HR and people operations within a fast moving technology.  The successful candidate will lead and manage the HR function, working cross functionally with the executive team.  This leader will need to span all strategic and tactical aspects of HR and people operations from hiring, onboarding, coaching & talent development, promotion & performance reviews, keeping the culture alive, to forming business partnerships with all of the functional teams. This position will report to the VP Finance & Administration.

Responsibilities

  • Talent Acquisition

    • Manage recruiting: from original job requisitions, creation of job descriptions, pre-screening candidates etc. to scheduling interviews and aggregating interview outcomes.

    • Draft employee documents: offer letters, agreements, changes in employment etc.

    • Manage new hire onboarding process: coordinate with IT, set up desks, assist with new hire paperwork, employee introductions and orientation sessions.

  • Employee Success:

    • Assist with Global Mobility & Immigration related queries as needed

    • Responsible for maintaining all HRIS data and ensuring information is accurate and  current.

    • Process terminations and conduct or arrange appropriate exit interviews.

    • Facilitate payroll and benefits administration with third-party service providers.

    • Assist with compensation and classification issues

    • Review employee complaints and ensuring accurate and timely documentation of concerns or issues

    • Facilitate actions to resolve the employee issues and escalating them to the management team

    • Champion employee development: assist with career planning, help align employee potential with company needs.

    • Create and coordinate annual employee review processes ensuring timely completion and actionable outcomes.

    • Assist in ensuring that we maintain compliance with Occupational Health, Safety and other regulatory requirements.

    • Managing all employee relations activities, including team meetings, demos, meals,   events etc while keeping to budgets agreed with management.

  • Facilities Management:

    • Ensure the office is a secure, healthy and happy place to work

    • Ensure efficiency is built into work spaces so that employees can do their best work.

    • Serve as the liaison with building management

    • Project manage office moves and renovations

Requirements

  • BA/BS degree required

  • 5+ years of HR experience with broad experience in all aspects of employee recruiting, onboarding, HRIS, benefits and compensation, employee recognition, and talent development

  • Demonstrated capacity to exercise effective judgment, sensitivity, creativity to changing needs and situations

  • Excellent written and verbal communication skills

  • Comfort in a fast-paced, entrepreneurial, start-up environment