Program Manager, Communications and Engagement

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Program Manager, Communications and Engagement ensures organizational alignment, executive transparency, and stakeholder adoption for enterprise real estate initiatives.

In addition, the role manages the enterprise Amenities Program, coordinating stakeholders, rollout communications, and ongoing engagement to ensure amenities initiatives enhance employee awareness and experience, as well as align with broader real estate objectives.

Key responsibilities

The Program Manager develops and executes executive communication frameworks that provide clarity into portfolio performance, governance updates, and program impact. This role manages structured rollout communications, stakeholder engagement forums, and adoption readiness initiatives that support regional implementation efforts.

The Program Manager creates change impact assessments, messaging toolkits, and engagement dashboards to measure adoption and proactively address resistance. The role partners closely with Governance, Enablement, Finance, and BI teams to ensure communications reflect approved strategy, sequencing, and performance metrics without assuming ownership of financial controls or delivery execution.

In addition, the Program Manager oversees the Amenities Program lifecycle, coordinating cross-functional stakeholders, managing implementation timelines, supporting vendor and regional alignment, and ensuring consistent communication of amenities standards and benefits. The role monitors program performance, gathers employee feedback, and drives continuous improvement to enhance workplace experience outcomes as the portfolio scales.

Essential duties and responsibilities

• Executive Communication (MBR, QBR, ABR) & Sponsor Briefing Toolkits
• Real Estate Portfolio ROB Communication Materials
• Rollout & Launch Wave Communication Plans
• Change Impact Assessments & Adoption Toolkits
• Stakeholder Engagement Framework
• Sentiment & Adoption Dashboards
• Customer Satisfaction Surveys
• Post-Launch Impact Reports
• Amenities Program Roadmap & Communication Plan
• Amenities Performance & Feedback Summary Reports

Qualifications

• Bachelor’s degree in Communications, Business, Real Estate, or related field preferred
• 3-5 years of experience in program management, communications, or change management within a corporate or enterprise environment
• Proven experience developing executive-level communications, including building presentation decks (MBR/QBR/ABR) and structured reporting materials for senior leadership
• Strong ability to translate complex program data into clear, concise reports, dashboards, and executive narratives
• Strong understanding of change management principles, with demonstrated experience driving adoption and organizational alignment
• Experience supporting large-scale portfolio, real estate, or workplace initiatives preferred
• Strong collaboration skills with the ability to partner across governance, operations, finance, and data/analytics teams
• Highly organized with the ability to manage multiple workstreams and priorities in a fast-paced environment
• Experience with communication planning tools, survey platforms, and reporting/dashboard tools (e.g., Power BI, Smartsheet) preferred
• PROSCI Change Management Certification preferred

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.