Manager, Lease Administration

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Manager, Lease Administration takes responsibility for all aspects of service delivery for a client or group of clients, ensures the accuracy of the database information, timeliness of reporting to the client, the efficient management of day-to-day operations between the Company and the client, and direct and control the normal, daily operations for the client account, among other tasks.

Essential duties and responsibilities

Understand client requirements by reading and updating the client contract file, prepare for and follow up on client meetings, and propose solutions to create client satisfaction

Ensure Client deliverables are met including:

• High data quality
• Data is processed in a timely fashion
• Doc log is current with no or minimal delinquent work
• Help train / supervise account personnel resources in coordination with Senior Management
• Establish and maintain documented client procedures and protocol at onboarding and quarterly, as needed
• Establish and maintain formal client satisfaction measurements based on Service Level Agreements
• Review and deliver internal / external report and deliverables, as documented in procedures with analysis / footnotes; escalate new service requests; prepare monthly billing logs
• Participate in production work as required and / or in place of PC / LA personnel, as necessary
• Update Internal Systems (network, Sharepoint, doclog, etc.) monthly or as change dictates
• Use CLA tools: Weekly plan, project list, client check in, monthly call with follow up, etc.

Qualifications

Required:

• Excellent communication skills. Capable of discussing issues that are more strategic and defend a position both verbally and in writing, and act as a resource in meetings.
• Intermediate math skills including ability to calculate CPI increases, percentage change, etc. Some interpretive understanding.
• Intermediate computer and database maintenance capabilities.
• Ability to create necessary spreadsheets and documents with analysis in software (i.e. Excel)
• Can arrange and participate in meetings as required. Proficiency with presentation software and business case preparation required. Complete resource to set the agenda, prepare the presentation, drive a consensus and assign follow up duties.

Education/Experience

• Bachelor’s degree from a four-year college or university, or one to two years related experience and/or training; or equivalent combination of education and experience
• Proficient with Windows software
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, etc.)

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.