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NextSpace Berkeley Coworking Community Manager

Coworking | Berkeley, CA | Full Time

Job Description

About Us:

NextSpace is a people-centric coworking community located at 2081 Center St in Berkeley, California. Our mission is to make work more productive, fun, connected and healthy. By providing an environment that enhances the business acumen, creativity, health, enjoyment, and social consciousness of our members, NextSpace helps unlock the full potential of each individual so that they can contribute to the culture of tomorrow. Recently acquired by Pacific Workplaces, the San Francisco-based Workplace-as-a-Service provider with 18 other locations in California, NextSpace is continuing a tradition of propelling entrepreneurship in Berkeley. For a little more info, check us here.

We are currently hiring a Community Manager (CM)  to perform the day to day operations of our space and our community.

About You:

You’re this person if you enjoy wearing many hats. You’re a details ninja. You’re an event planning maestro. You’re the matchmaker in your social group and people are always coming to you for advice. You take great pleasure in supporting a busy office and always meet your project deadlines with ease and excellence. You’re a tech-savvy social media junky who knows the difference between a router and a switch. You multitask like a smartphone and stay on target like a cruise missile. You’re completely at home when buried in a spreadsheet and can switch focus and give excellent customer service on a moment’s notice, without missing a single data point. You. Love. People.

 

The CM reports directly to the  Chief Operating Officer (COO). This job is a healthy mix of administrative management, community development and facilities management. This position manages the Community Coordinator (CC) and interns. As part of the NextSpace leadership team, everything you do will be in the interest of creating and sustaining an authentic and thriving community and business. Everything.

 

Your days will be filled with:

  • Putting on your superhero cape, diving into each day with a smile on your face, switching gears on a moment’s notice and making each member feel like a rock-star

  • Working in concert with the Community Coordinator to sustain a vibrant and thriving community of entrepreneurs, freelancers, startups and generally amazing people

  • Managing the 1000 little details that go into running a membership-based office

  • Data entry and data management, including managing duplicate data across multiple platforms

  • Developing member programming that enhances our members' businesses, lifestyles, and our membership offering

  • Developing public events that raise awareness of our space, elevating the NextSpace and Pacific Workplaces brand in the crowded Bay Area coworking market

  • Maintaining the facilities to highest standards, allowing our members to feel pride in bringing their clients and investors into their office

  • Technical problem solving when needed, including the ability to troubleshoot minor issues with the printer, appliances and wireless networks

  • Maintaining a consistently high hospitality experience for all members and guests of NextSpace

  • Creating relationships with external partners in the business community and connect our members when appropriate

  • Making coffee, lots and lots of coffee

  • Managing the relationships with and interfacing with our various vendors and partners with a professional and friendly, yet firm manner

  • Processing mail and packages discreetly

  • You'll be cleaning too. Cleaning out conference rooms, wiping up spills in the kitchen, picking up stray mugs and generally keeping the space neat and tidy for the members (don't worry, we have a maintenance team on staff and we assign the deep and dirty work to them)

 

Check yourself, here’s the qualifications you need to bring to the table:

  • You. Love. People. (rinse, repeat)

  • You’re the host with the most, anticipating our member’s needs and delighting in exceeding their expectations

  • You’re always on point, nothing gets past you, yet you’re discreet and can keep our member’s confidence if they’re in stealth mode

  • You possess a superhuman ability to judge character so you’ll be able to recruit great, community-minded members and will be tactful and diplomatic with every person who inquires about the space

  • You have a high emotional IQ and can communicate well both verbally and in writing

  • You’re punctual, professional, thorough, and entrepreneurial; you’re a quick learning self-starter that works well in a fast-paced, start-up environment

  • You are highly organized and efficient with excellent time management skills and are able to prioritize tasks effectively when everything is happening at once

  • You don’t just show up to work at the office, you own the office, taking pride in managing every little operational detail of your filing system, calendar, and inbox

  • You’re collaborative and engaging and like to work as a team, you’re also independent and get the job done. No matter what

  • You’re a whiz with data, geek out on spreadsheets and get excited about improving processes and being efficient

  • You’ve got at least two years of back office administrative management

  • You can write a professional email, conduct research on the internet, use Facebook pages and groups, Twitter, Instagram, LinkedIn, and you’re excited to learn the remainder of our systems

  • Most of our members are Mac users, so you are too, but some have PC’s so if you can troubleshoot on a Windows device that’s a plus

  • You’ve worked in hospitality and have a demonstrated record of excellent customer service

  • You’re adaptable and innovative, you own your mistakes and move on

  • You’re a leader and you work well with introverts and extroverts alike

  • You’re a hard worker, humble and prefer to share triumphs rather than bask in the limelight

 

This is a 40-hour a week job with some nights and weekends required. Benefits include paid time off, paid holidays, life insurance, and a choice of medical, dental, vision and 401k (some restrictions and waiting periods apply).

If you think you’re who we are looking for, apply here, attaching a cover letter telling us 3 things that make you the perfect person to captain this ship, along with your resume. The submission deadline is Friday, February 2nd.

NextSpace powered by Pacific Workplaces is an equal opportunity employer.