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Customer Success Representative

Sales | Rochester, NY | Full Time

Job Description

CoverWallet is seeking Customer Success Representatives to impact the growth of our company and help redefine how companies deal with insurance online. Our young startup is headquartered in Cooper Square in New York City and is experiencing rapid growth.

Who we are:

We’re a startup looking to change the way small businesses understand, buy and manage their insurance. We’re less than a year old, but so far, we’ve raised significant funding from top tier VCs and have built an incredible team. You can read more about our approach in recent press:

http://coverwallet.com/about-us

http://www.alleywatch.com/2016/03/49735/

http://www.insurancejournal.com/news/national/2016/03/15/401799.htm

 

Customer Success Representatives (CSRs) are the tip of the spear. That means they are responsible for making sure customers who start our online application for insurance successfully complete them. CSRs interface with customers through several channels, such as instant messaging, and inbound and outbound phone calls, and provide assistance to Advisors in both quoting and selling small commercial insurance. Our goal is to develop you into a fully licensed Advisor within 3 months after you have passed your NY P/C course. Whether you are experienced in technology sales or want to build a career in sales this is a fantastic opportunity to join one of the hottest FinTech startups in NYC.


Working with CoverWallet means:

You will receive a competitive base salary and have the chance to earn performance bonuses based on your team’s performance. We are a fast paced, growing firm which is the perfect place for a goal-oriented, hardworking individual who is looking to make a difference. There are no dead-ends here, as we expect massive growth over the next year, which means you can expect plenty of opportunities for advancement.


Are you on board so far? Great. Let’s chat if you:

  • Are an excellent communicator--both written and verbal
  • Have a type-A personality and like to solve puzzles
  • Enjoy serving customers and aim to beat their expectations every-single-time
  • Enjoy working on a team, but can also get it done on your own
  • Bonus Round: You love technology as much as we do and can think outside of the box


We are an equal opportunity employer.