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Customer Service Representative

Sales | Rochester, NY | Full Time

Job Description

Customer Service Representative


Rochester, NY:

Full Time:

Who we are:

We’re a post-Series B funded startup looking to reinvent the way small businesses understand, buy and manage their insurance. We’re just over two years old and have raised $30 million from top-tier VCs (Foundation Capital, Union Square Ventures, Two Sigma, Index Ventures, and Founder Collective), and have built an incredible team. You can read more about our approach in the recent press:

The Wall Street Journal

Insurance Journal


What the Customer Service Representative (CSR) Job is All About: 

Customer Service Representatives (CSRs) are the face of the CoverWallet service team. That means that they are typically the first team to work with customers after they purchase a policy. CSRs interact with customers primarily through inbound phone calls and email, in addition to helping customers connect with their Account Manager for more complex servicing requests. Our goal is to build a first-class team and provide excellent service to our rapidly growing customer base. 

Sound good so far? Read on to see if you’re a fit.

Primary Responsibilities:

Handle around 30-40 inbound customer service calls each day

  • Problem solve with customers who call in and find a resolution
  • Connect customers with their assigned Account Manager when requiring assistance from a licensed insurance professional
  • Send customers relevant account information via email upon request

Are you on board so far? Great. Let’s chat if you:


    • Friendly and outgoing personality
    • Clear written and verbal communication 
    • Enjoy serving customers and aim to beat their expectations every-single-time
    • Enjoy working with a winning team, but can also get it done on your own
    • Bonus: Experience handling inbound customer service inquiries
    • Bonus: Experience with Salesforce

For consideration, please submit a brief cover letter with your resume.