Veterinary Practice Manager

We are looking for an experienced veterinary practice manager to join our team!  We offer medical, dental, and vision insurance as well as a matching 401(k). 

JOB SUMMARY

The Practice Manager will oversee all operations at the hospital. He/she must hold the highest regard for maintaining a healthy, safe, and cohesive work environment while also maintaining legal and ethical continuity within the practice. He/she will lead by example and maintain a professional demeanor at all times. The Practice Manager is responsible for the success of the hospital in the following areas: benchmarking; client and staff retention; productivity; and profitability. 

Staff Management

• Understand and apply the legal implications in the hiring process. Hire all staff and maintain a pool of qualified applicants to maintain an optimal staffing level at all times.
• Handle fair and consistent discipline to employees as necessary as well as all related documentation.
• Responsible for discharging or firing of staff members as well as understanding the legal implications during the process while making decisions accordingly.
• Handle or oversee all staff scheduling promoting the best use of staff during peak hours as well as compensating the schedule for slower times.
• Prepare and deliver employee evaluations and keep documentation in the employee files.
• Create an educational plan for each individual employee annually along with the budgeting needs of the plan. Ensure that credentialed employees are meeting their educational requirements.
• Implement and oversee all training programs related to employee training, including employee development, safety, OSHA, chemotherapy, biomedical, and radiation training as well as all related documentation.
• Plan and conduct all staff meetings.
• Cover positions in the event of vacancies.
• Set up and maintain the components of the staff benefit program.
• Monitor production and AR totals for each veterinarian. Consult and coach veterinarians as needed on areas where improvement can be achieved.
• Monitor staff productivity

Client/Patient Management

• Create, adjust and update procedures and protocols with veterinarians input as necessary to assure patient care and comfort meets the hospital standards.
• Oversee appointment scheduling to accommodate caseloads and ensure client needs are being met.
• Continually review and modify systems and procedures to ensure optimal service to clients.
• Carry out or delegate organization of all client correspondence including reminders, statements, thank you cards, welcome cards, call backs, etc.

Inventory Management

• Meet with sales persons to keep up with clinics professional relationships and to be educated on available new products.
• Handle all purchasing of inventory within the budgeting guidelines.
• Maintain appropriate levels of “quantity on hand”, “reorder level”, and “reorder quantity” in the veterinary software.
• Oversee the maintenance of the controlled drug logs in accordance with DEA regulations.
• Set protocols that support the best use of hospital supplies to minimize waste.
• Oversee the computer ordering and receiving process of drugs and supplies.

Financial Management

• Carry out or delegate the daily sales reports and deposits.
• Track and measure income and income categories; watch trends and troubleshoot concerns.
• Have very tight control over expenses as they are related to income.
• Create and maintain the use of a hospital budget based on the Well-Managed Practice Series numbers.
• Meet with on-site veterinarians and corporate manager to discuss, evaluate and plan for the continued success of the business. A 1-year plan; 3-year plan, and 5-year plan should be maintained and revisited frequently.       
• May be required to perform other duties       

QUALIFICATIONS

• Four-year college degree desirable but not required.
• C.V.P.M. desirable but not required.
• Typing skills required.
• Computer knowledge required; comfortable with Word, Excel, and use of communication tools such as email. 
• Significant experience within a veterinary hospital REQUIRED, preferably as a practice manager. Technician background desirable but not required.
• Customer Service background required.
• The Practice Manager must be able to:
• Be flexible in work scheduling as the needs of the hospital are ever-changing. Be available by cell phone most times.
• Be attentive to the supportive needs of staff as individuals in the quest to build a team environment.
• Be able to handle stress and maintain a professional demeanor at all times.
• Lead by example.

SUPERVISORY RESPONSIBILITIES

• Supervise Veterinary Clinic associates

PHYSICAL REQUIREMENTS

• Ability to communicate effectively and professionally to all audiences
• Good visual acuity
• Close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to sit/stand/walk for long periods of time
• Ability to walk up and down stairs multiple times per day
• Position is regularly required to stand; use hands and fingers to handle, or feel and talk or hear
• Reach with hands and arms and stoop, kneel, crouch, or crawl
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions