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Engagement Manager - NY

Cooper | New York, NY | Full Time

Job Description

Summary:

Develop and execute high-impact engagement strategies, systems, processes, and events that strengthen relationships with clients (past, present, and future), Cooper Professional Education (CPE) alumni, and other strategic partners.

Responsibilities:

Account Management

  • Rally CPE, Sales and Marketing teams to design and execute an exceptional, long-lasting, sustainable, and productive experience with Cooper, with measurable results.

  • Empower colleagues to manage strategic individual and corporate relationships, through providing helpful and meaningful resources for outreach at pivotal times. Establish strategies, systems, processes in support of this effort.

  • Manage portfolio of consulting and training relationships, in service of generating sales leads and future partnerships.

  • Identify and proactively cultivate relationships with strategic audiences, including potential clients, past, present, and future course-takers, and former employees.

  • Examples of relationship-building activities include: marketing partnerships (e.g. Tweets, case studies), organizing in-person meetings, on-boarding and off-boarding activities, collateral, pings, events, etc.

Public Relations

  • Plan and attend events, happy hours, Meetups and conferences as a representative of Cooper. Add participants to Cooper’s engagement pipeline through follow up, e.g. communications, database entry.

  • Encourage and support colleagues’ participation in events and meetings as attendees and thought leaders.

  • Design and manage internal and external events, workshops, and communications to build culture, and raise awareness of Cooper.

Measurable Outcomes

  • New engagement systems established; resources created; data captured

  • Number of strategic relationships activated and in progress

  • Number of contacts made (in person, virtual)

  • Number of deals closed and revenue received via strategic relationships

Requirements:

  • Bachelor's degree or equivalent work experience

  • 3+ years office administration and/or operations experience

  • Proficiency in Microsoft Office, Acrobat, Google Apps and Dropbox

  • Ability to multi-task and communicate with team and manager about priorities, progress, and obstacles to success

  • Proactive problem solver combined with strong organizational and time management skills

  • Strong collaboration and interpersonal skills with the ability to interact with employees at every level

  • Ability to maintain accurate and detailed records

  • Able to receive direction and then work independently with minimal supervision

Bonus Points:

  • Experience in a design or creative services agency

  • Resourceful and strategic thinker with the ability to make process and content recommendations

  • Adobe Creative Suite and Salesforce experience a plus