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Project Manager

Client Services | Silver Spring, MD | Full Time

Job Description

About Us:

Cook Ross is a Silver Spring, Maryland-based consulting firm with a 30-year history of advancing inclusion, diversity, equity, and accessibility (IDEA) in organizations, communities, and the world. Our clients include Fortune 100 corporations, U.S., and global healthcare companies, public and private universities and colleges, federal and state agencies, non-profits, and foundations. Every day we partner with these innovative and influential organizations to solve their most complex and challenging issues–from disrupting bias to driving inclusive leadership and large-scale culture change initiatives.   

We are seeking a Project Manager to deliver an outstanding client experience. An individual who thrives in fast-paced environments and is a versatile individual who is intrinsically motivated to get the work done and with excellence. This position is client-facing and requires the ability to simultaneously manage multiple clients, and retain meaningful relationships ensuring that all projects are delivered on-time, in scope, and within budget.  

Responsibilities:

  • Client Delivery 
    • Shape project scope, develop and manage project plans, identify resource needs, and coordinate schedules to ensure workforce coverage
    • Manage and ensure all aspects of client contracts are upheld regarding the scope of delivery, budget, timeline, required deliverables
    • Partner with client to ensure that all projects are delivered on-time, in scope, and within budget  
    • Develop project plans, delivery schedules, and milestone markers to track progress throughout the project lifecycle
    • Serve as the primary point of contact for subcontracted consultants
    • Coordinate communication between the client and internal stakeholders
    • Manage closeout workflows, including engagement surveys and following up on additional client needs
    • Track and maintain all client records including project-specific data, opportunities, and financials

 

  • Optimize and Enhance Operational Processes   
    • Maintain complete and accurate data in the organization's Salesforce and knowledge management systems
    • Monitor, report, and track organizational key performance indicators associated with performance, quality, and customer satisfaction
    • Coordinate and support quality assurance reviews of assigned client work products and services

 

  • Support Business Development Initiatives 
    • Cultivate new opportunities within the existing client portfolio
    • Partner with internal team to provide guidance and support on proposals and project scope   
    • Coordinate and lead client meetings including design sessions, pitches, and project scope meetings

Requirements:

    • Three plus (3+) years of program/project management experience  
    • Ability to simultaneously manage a minimum of 25 projects
    • Demonstrated ability to manage multiple short and long-term engagements through all aspects of a project life cycle 
    • Excellent written and verbal (in-person and remote) communication skills 
    • Demonstrated client relationship management experience
    • Two plus (2+) years of Salesforce experience required
    • Experience using Salesforce Classic, Enterprise Edition preferred
    • Solid organizational skills including attention to detail and ability to manage multiple tasks with short timelines
    • Strong working knowledge of Microsoft Office Suite
    • Ability to work full-time in our Silver Spring, MD office
    • Relocation is not available

Perks:

    • Our employees are our greatest asset and we believe in and value our employees. We recognize that employees must work in an environment that supports their life goals.   
        • Purpose filled mission
        • Passionate team culture  
        • Comprehensive benefits package 
        • Offers remote work (Due to COVID-19, Cook Ross temporarily works remotely.)           
    • To learn more about Cook Ross, visit our website at www.cookross.com. If you match the criteria above and are ready to work for a fast-paced and mission-driven organization, we invite you to share your interest by applying for the position.