Technical Business Analyst / Discovery Consultant [E-Commerce]

Convo is seeking an ambitious and motivated Technical Business Analyst / Discovery Consultant with experience in E-Commerce to support the onboarding and enablement of new customers. In this role, you will build assistants, configurators, and search solutions while training customers to self-manage their solutions.

Job Description

• Support the onboarding and enablement of new customers by building assistants, configurators, and search solutions while training and enabling the customer to self-manage their solution.- Consult with business stakeholders as a subject matter expert on what makes a good assistant, conversation – delivering a compelling customer experience while guiding customers to an in-the-box solution within the platform
• Mapping of data sets to conversational flow and optimization based on Product discovery best practices.
• Seamlessly interact with product, support, and development teams as needed to accomplish daily activities
• Develop documentation based on as-is and future state of customer implementations
  Identify risks and potential blockers within projects and proactively mitigate
• Demonstrate a high level of competency in the Product discovery platform and continually stay up to date with industry trends, and latest features and functionality
• Consult with business stakeholders(Internal & External) as a subject matter expert on what makes a great experience delivering a compelling customer experience while guiding customers/internally to an in-the-box solution within the platform

Job Requirement

• Bachelor’s Degree in Computer Science or equivalent-
• 5+ years’ experience delivering complex projects / software on or before time
• Experience with web technologies, specifically HTML, CSS / CSS3 & JavaScript.
• Experience in delivering e-commerce solutions and driving value through industry best practices.
• Familiarity in conversational design of e-commerce platforms.
• Self-motivated, collaborative, responsible, and passionate about exceeding client expectations
• Effective communicator ability to prioritize, multi-task, and perform effectively in ambiguous environments
• Outstanding asynchronous and remote communications skills
• Ability to engage different teams while driving towards project success
• Strong Consulting skills and ability to act as a trusted advisor to our customers- Ability to explain technical concepts with ease and in the simplest manner possible to any type of audience (technical through non-technical)

What We Have For You:

Great compensation package, medical benefit for you and your family, free lunch, Bi-annual performance-tied increments & performance recognition awards and a great lean and agile work culture!

Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!