Senior Functional Business Analyst

About the Role

As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world’s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.

You’ll bridge business and technology — combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.

What You’ll Do

• Configure ERP systems based on business needs — from module setup to detailed functional rules

• Lead functional design activities and translate client needs into ERP system behavior

• Run and facilitate workshops to map business processes and align on solution design

• Collaborate closely with technical teams to translate configurations into deployments

• Challenge assumptions and proactively propose improvements to business processes or technical solutions

• Support user acceptance testing (UAT) planning and execution

• Build client trust by understanding their commercial goals and aligning solutions accordingly

• Guide junior analysts and contribute to internal best practice development

• Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement

Must-Have Skills & Experience

• 5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role

• Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)

• Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods

• Technically curious and able to ask why — you’re not afraid to challenge the brief or dig into root causes

• Skilled at working with cross-functional teams: business stakeholders, technical teams, testers

• Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support

• Familiarity with Agile and Waterfall delivery models

• Excellent communication, facilitation, and stakeholder management skills

Nice-to-Have Experience

• Experience with requirement gathering and creating functional specs

• Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation

• Familiarity with data analysis using tools like Excel, SQL, Power BI

• Exposure to FMCG-focused sales automation platforms

Who You Are

• Inquisitive, analytical, and always looking to improve how things work

• Comfortable in ambiguity and energized by problem-solving

• Enjoy engaging with clients, understanding their business, and making an impact

• Able to translate complex ideas for both business and technical audiences

Why Join CONVO?

At CONVO, we’re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You’ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.

We offer:

• Global exposure working with Tier-1 FMCG clients

• A high-impact role where your input shapes real-world commercial outcomes

• A collaborative culture with mentorship, continuous learning, and career growth opportunities