Your browser cookies must be enabled in order to apply for this job. Please contact support@jobscore.com if you need further instruction on how to do that.

CSR-Manager

Customer Support | Islamabad, Pakistan | Full Time

Job Description

Company: Convo.com

 

Job Description

  • Must have Strong written and spoken English language skills.
  • Should be able to understand product flows and features. 
  • Should be able to expedite the resolution of customer problems and complaints to maximize customer satisfaction. 
  • Must be a computer savvy. 
  • Must have prioritizing, time management and organizational skills. 
  • Should be able to work independently as well as in a team. 
  • Should be able to update himself and then the team of best support practices. 
  • Should be able to resolve product problems by clarifying the customer complaints, determine the cause of the problem and explain the best possible solution. 
  • Should have the basic knowledge of support ticketing platforms, including Intercom. 

 

Preference: 

  • At least 2 years of experience of providing support to US-based clients is a plus.

 

NOTE: QA engineers with 2+ years of experience, who fulfill the above criteria can also apply.

 

Qualification: 

Bachelor in Computer Science/Software Engineering.

 

Contact: 

Send your CVs at supportAtconvoDotcom with the Job title and cover letter.