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Customer Support | Islamabad, Pakistan | Full Time

Job Description



Job Description

  • Must have Strong written and spoken English language skills.
  • Should be able to understand product flows and features. 
  • Should be able to expedite the resolution of customer problems and complaints to maximize customer satisfaction. 
  • Must be a computer savvy. 
  • Must have prioritizing, time management and organizational skills. 
  • Should be able to work independently as well as in a team. 
  • Should be able to update himself and then the team of best support practices. 
  • Should be able to resolve product problems by clarifying the customer complaints, determine the cause of the problem and explain the best possible solution. 
  • Should have the basic knowledge of support ticketing platforms, including Intercom. 



  • At least 2 years of experience of providing support to US-based clients is a plus.


NOTE: QA engineers with 2+ years of experience, who fulfill the above criteria can also apply.



Bachelor in Computer Science/Software Engineering.



Send your CVs at supportAtconvoDotcom with the Job title and cover letter.