AMS Senior Business Analyst

LOCATION: Hybrid | Islamabad, PK

Timings: 06:00PM to 03:00 AM PKT

RESPONSIBILITIES

• Serve as an Application Maintenance and Support consultant and provide functional support in the design, configuration and troubleshooting of our platform.
• Be the point of contact for the assigned clients and respond to client inquiries through a ticketing system.
• Collaborate with other clients’ teams to handle increased support demand or participate to a task force aimed to manage a client urgent requirement.
• Understand client business requirements and evaluate proposed solutions to facilitate discussions between the various technical groups.
• Develop and coordinate proactive maintenance initiatives based on industry best practices and statistical data trends.
• Assist in the definition, evaluation, and delivery of software fixes, including identification of business acceptable workaround.
• Collaborate closely with the Core Product Team to share Clients´ feedback and to identify application evolutions to address emerging Clients´ business needs.
• Oversee Quality Assurance approach through planning, execution and coordination of system, performance & integration testing.
• Define, support, and coordinate the release management strategy, in agreement with related Client policies.
• Compile, analyse and interpret statistical data and trends relating to service level and operational efficiency.
• Ensure contractual service levels and provisions are handled efficiently.
• Provide guidance, coaching and mentorship to junior business analyst

QUALIFICATIONS & EXPEREINCE:

• 5+ years of experience in supporting clients on enterprise software
• Bachelor’s / master’s degree in computer science, Engineering Management, MIS, Accounting or Business.
• Relevant CRM, ERP or related system experience.
• Comfortable working with both waterfall and agile methodologies.
• Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation is an advantage.
• Knowledge of data and system integration architectures as well as relational databases and ETL.
• Ability to perform simple and medium complexity data inquiries onto Microsoft SQL Server database is a significant advantage.
• Demonstrable experience in software lifecycle and design best practices.
• Good understanding of Support Service Delivery and Service Level Agreement (SLA) concepts.
• Client-centric approach, creative thinking and presentation skills.
• Excellent listening and interpersonal skills in (written and spoken) English

What We Have For You:

Great compensation package, medical benefit for you and your family, free lunch, Bi-annual performance-tied increments & performance recognition awards and a great lean and agile work culture!

Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!