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Director, Customer Success

Client Services | Los Angeles, CA | Full Time

Job Description

Machine Learning + Cloud Analytics for Enterprise Marketers

Our team is changing the way marketers understand their cross-channel portfolio by translating the most sophisticated data science on the market into clear, actionable insights. For us, "attribution, evolved" isn't just a slogan; with our machine learning-powered Ensemble Method, we break free of the one-size-fits-all algorithm and create a truly unique, dynamic, and predictive solution for our customers. Conversion Logic is a media agnostic, lean start-up with brains and grit, and we're dedicated to helping clients reduce friction, adapt and realize value more quickly than ever before. 

Changing an industry is never a small task and requires a team of exceptional people. Our Customer Success Team is seeking a Director, Customer Success to be a consultative partner, influencing and driving impact to key accounts. 

HOW YOU WILL HAVE AN IMPACT

  • Work with Customer Success Directors to manage client relationships and lead engagements 
  • Onboarding of new clients including the collection of data and working with cross-functional teams of data scientists and engineers to craft solutions that answer clients’ key business questions 
  • Develop strong relationships across client contacts including CMO’s, VP / Directors of Marketing; Customer Insights; eCommerce; Media etc. 
  • Develop collaborative relationships with clients’ ecosystem partners including advertising agencies and data providers to ensure successful implementation and adoption 
  • Provide product input/feedback based on client use cases to guide ongoing innovation 
  • Train clients in use of ConversionLogic platform for analysis and implementing insights to drive improved business outcomes 
  • Provide/oversee quarterly business reviews 
  • Gather client feedback to help drive product adoption 
  • Ongoing support and working cross-functionally with program management, solutions engineering, analytics as required by account 

WHAT YOU WILL NEED

  • 5+ years of experience with client services, customer success, account management; preferably on long term consulting engagements or in support of SaaS products 
  • Experience optimizing media across channels (especially digital media) within attribution or media mixed modeling in advertising, agency or software vendor environment 
  • MUST have experience in attribution
  • Excellent team/collaboration skills. The ability to communicate ideas in a clear and compelling manner, and can both take and give direction 
  • Strong strategic thinking ability 
  • Solution oriented, problem-solving mindset 
  • Ability to multitask in a fast-paced environment 
  • Can work independently and autonomously 
  • Excellent communication skills, both written and oral, comfortable leading presentations in-person and remotely. 
  • Extremely proficient in Google, Apple, and Microsoft applications, especially Excel and PowerPoint 
  • Experience with digital or web analytics / big data analysis / predictive models or forecasting 
  • Detail oriented and organized 
  • Experience working in a startup environment 
  • Possess exceptional time management skills 

Conversion Logic is an EOE M/F/D/V