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Associate, Client Success

Client Services | New York, NY | Full Time

Job Description

Machine Learning + Cloud Analytics for Enterprise Marketers

Our team is changing the way marketers understand their cross-channel portfolio by translating the most sophisticated data science on the market into clear, actionable insights. For us, "attribution, evolved" isn't just a slogan; with our machine learning-powered Ensemble Method, we break free of the one-size-fits-all algorithm and create a truly unique, dynamic, and predictive solution for our customers. Conversion Logic is a media agnostic, lean start-up with brains and grit, and we're dedicated to helping clients reduce friction, adapt and realize value more quickly than ever before. 

Changing an industry is never a small task and requires a team of exceptional people. Our Client Success Team is seeking an Associate to be a consultative partner, influencing and driving impact to client accounts.

HOW YOU WILL HAVE AN IMPACT...

  • Work with Director of Client Success to enable successful client implementation, ongoing usage of solutions, and account retention and growth.
  • Collaborate with Conversion Logic functional peers (solution architects, project managers, data scientists, and engineers) to craft solutions that address client’s business questions. 
  • Cultivate strong relationships across client stakeholders (e.g. media planners, marketing, consumer insights, web analytics) and ecosystem partners (e.g. agencies and data providers) to ensure successful implementation and adoption.
  • Prepare reports in Excel and Powerpoint for clients, highlighting key insights and recommendations
  • Support interpretation of insights and guide client training in usage of Conversion Logic software tools to enable clients to drive improved business outcomes.
  • Provide product input/feedback based on client use cases to guide ongoing innovation.
  • Help shape ongoing account support through defined activities such as business reviews and identify new mechanisms to enable long-term account retention. 

WHAT YOU WILL NEED...

  • Experience with digital advertising or attribution a MUST.
  • 2+ years of experience with client services, client success, account management; preferably as part of long-term consulting engagements or in support of SaaS products.
  • Prior work optimizing media across channels (especially digital media) within attribution or marketing mix modeling as part of agency, consultancy, or software vendor team. 
  • Prefer experience with digital or web analytics.
  • Excellent consultative skills: collaboration, solution-oriented, and problem-solving.
  • Exceptional ability to craft and communicate ideas in a clear and compelling manner both in writing, via calls, and through delivery of presentations.
  • Willingness to work in a fast-paced environment if lacking prior start-up experience.
  • Possess exceptional time management skills.
  • Detail oriented and organized.
  • Ability to work and think independently and autonomously as needed.
  • Comfortable ‘managing up’ to more senior team members.
  • Strong proficiency in Excel and PowerPoint
  • BA/BS degree in related field

 

Conversion Logic is an EOE M/F/D/V