Job Summary
The Lead Contract Services Manager will provide oversight, direction, and supervision to the Contract Services Managers (CSMs) located at government facility field sites.

Classification
Full-Time, Exempt

Job Duties

• Provide training and orientation to new CSMs and establish an active backup plan for each site to ensure adequate CSM coverage.

• Serve as key personnel, off-site, in support of a task order for a government facility.

• Provide oversight, direction, and supervision to Contract Services Managers within an assigned region.

• Foster strong working relationships with the CO, COR, and GTMs.

• Assist in program design activities, strategy development, problem resolution, and process implementation.

• Oversee the Quality Control Plan and monitor compliance with 23 key performance indicators, including staffing fill rates, backfill rates, and meeting scheduling, training, and orientation requirements.

• Analyze data and policies to identify areas of improvement, develop corrective action plans, coordinate implementation, and monitor progress.

• Draft weekly status updates summarizing compliance with KPIs.

• Participate in meetings with the CO, COR, Program Management Team, and other Confidential Company executives.

• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited university recognized by the Department of Education (DOE) in business, healthcare, or a related field of study.

• Minimum of five years of administrative healthcare management experience.

• Excellent organizational skills, including the ability to coordinate multiple tasks concurrently.
  
  

• Excellent interpersonal skills, with the ability to communicate effectively and interact with individuals from diverse backgrounds.

• Experience in successfully managing remote staff and multiple locations.

• Travel requirement: 30% to 40%.

• Maintains Heartsaver® CPR AED certification through the American Heart Association®.

Physical Requirements

• Frequently required to operate a computer and file and retrieve written documents.

• Physical demands may include but are not limited to standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

Physical Requirements (On-site)

• The work requires some physical exertion, such as long periods of standing, walking, and/or jogging unaided over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy patients or equipment.

• The work may require specific, but common, physical characteristics and abilities, such as agility and dexterity, as well as visual and hearing capabilities.

• Must be able to respond to any medical emergency in the facility, via foot, within four minutes and perform CPR/emergency care standing or kneeling.

• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building during an emergency.

Requires Access to Sensitive Information: Yes/No