Part Time Front Desk Administrative Assistant

*****This position's hours are for 20 hours per week:

Tuesday/Thursday/Saturday: 8:00 am - 3:00 pm

These are ideal hours, although our Tuesday/Thursday hours can be more flexible.

About Us:

We are a pediatric speech therapy clinic that hires fun, kind staff to help our community of children improve their skills. We provide Speech, Occupational, and Physical Therapy to children 0-18 years old. Our mission is to help kids live their best lives! We do this by listening to our families, providing excellent care, and ensuring strong communication throughout the patient's experience.

Our front desk is where our families and patients first come in to our space and feel welcomed to be with us.

If you are a thoughtful, patient, and a excellent problem-solver, that loves to help, this could be the position for you!

Responsibilities:

• Receptionist: First point of contact for families at the clinic.
• Client Interaction: Greet clients and families warmly upon arrival, ensuring a welcoming atmosphere. Address any questions or concerns promptly and professionally. Take initiative in helping parents, kids, and staff in our clinic.
• Appointment Management: Schedule and confirm appointments for therapists. Manage the appointment calendar to optimize the utilization of therapists' time. This includes scheduling weekly therapy session and re-scheduling when patients call in. We utilize an EMR system, Prompt EMR.
• Communication: Answer phone calls and respond to emails in a timely manner. Provide information about services, appointment availability, and general inquiries.
• Administrative Support: Assist with administrative tasks such as scanning, data entry, and maintaining client records. Ensure all client information is accurate and up-to-date.
• Billing and Payments: Process payments, issue receipts, and handle billing inquiries. Coordinate with the billing department to ensure accurate and timely billing.
• Office Coordination: Maintain a clean and organized front desk and waiting room area. Order office supplies and ensure that the office is stocked and well-maintained. Ability to handle multi-tasking demands of the front desk. Strong attention to detail.
• Confidentiality: Handle sensitive client information with the utmost confidentiality and in compliance with HIPAA regulations.

Requirements:

• Education: High school diploma or equivalent; additional certification in office administration is a plus.
• Experience: Previous experience in a front desk or administrative role, preferably in a healthcare or therapy setting. Experience working with children and families is highly desirable.

Bonus Points:

• Enjoy working with families and children
• Enjoy continued learning and expansion of skills
• Excellent interpersonal and communication skills
• Excellent computer systems skills
• Compassionate and patient demeanor
• Working knowledge of medical terminology, medical practice management software, medical billing, scheduling, etc.

Perks:

• Paid time off and holidays
• Professional development opportunities
• Friendly and supportive work environment

Come join the fun and make a lasting impact on the lives of the children in our community!

Interested candidates are invited to apply!