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Customer Success Representative

Customer Service | New York, NY | Full Time

Job Description

You will be the first point of contact for our client's new and existing customers whom you come into contact with,  therefore your primary focus will be on the needs of our customers and help find them the most fitted promotion to suit their preferences. 

The main duties: 

  • Representing our established client and their brand with a customer service which is second to none.

  • Maintaining a positive and cheerful attitude when working under pressure and to deadlines

  • Handling all questions and inquiries from new and potential buyers.

  • Providing an outstanding customer experience.

  • Thorough and attention to detail when checking customer details and processing orders, ensuring accurate information.

  • Working towards targets and goals set by our client.

People really are the focus of our client's business, throughout your ongoing training program we will provide you with all the necessary tools you to be successful in this role and within our company, you will also benefit from:

  • We reward hard work with an excellent bonus and commission packages.

  • There is plenty of scope for progression and career advancement for top performers.

  • You will have the chance to travel to exclusive industry events with the managing director.

  • A vibrant team dynamic, with regular social events each week.

  • An opportunity to learn plentifully, develop yourself professionally, and test yourself every day. 

Our ideal candidate does not require any necessary experience to be successful in this role, however, a keen interest and some knowledge of professional and high standard customer service are needed in order for you to excel and promote our clients with passion and honesty. If you prove to be:

  1. Honest and trustworthy
  2. Outgoing, ambitious and motivated
  3. A keen learner and a self-starter
  4. A polite and positive can-do attitude
  5. Professional appearance 
  6. Polite, mannered and Excited to meet new people from the public
  7. Respectful and take pride in your responsibilities

Then apply today by submitting your resume!