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Technical Account Manager

Pendrick Capital Partners | Alexandria, VA | Full Time

Job Description

Company Overview

Pendrick Capital Partners is a leader in helping U.S. healthcare providers manage their receivables.  With a core belief of practicing a patient-first mindset, Pendrick is the best-in-class revenue cycle management partner with over 10-years of experience purchasing outstanding receivables.  Pendrick’s recognized compliance program offers an unparalleled degree of risk reduction for our healthcare industry partners while increasing returns on patient responsibility balances.  

The Position

We are seeking a Technical Account Manager with strong consultative, project management, data driven, analytical and technical skill sets.  Ultimately, you will provide technical, product and business knowledge to support sales processes and strengthen client relationships.

Expectations

  • I
  • Provide strong project management in support of pre-sales and post-sales processes
  • Address and work with IT to resolve related queries in a timely manner
  • Commit fully to managing multiple, complex client accounts and relationships using sound judgment
  • Train clients on how to use systems and tools effectively
  • Provide IT team with clients’ feedback to help identify potential new features or products
  • Partner with Business Development team to report on client satisfaction, retention, and churn
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the Business Development division to assist in winning new business
  • Establish best practices

Candidate Attributes

  • An ability to gasp clients’ needs and suggest timely solutions
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Successful record of working cross-departmentally and with all levels of leadership  to accomplish client-driven objectives
  • Ability to communicate effectively both verbally and in writing to include technical writing, proofreading, presenting plans, processes and methodologies to customers
  • Ability to anticipate and prepare for adversity and ambiguity while maintaining focus on performance in times of uncertainty
  • Strong organization, planning, interpersonal and multi-tasking skills
  • Must be a self-starter and comfortable with confidential information      
  • Attention to detail, strong problem-solving and time-management skills
  • Exceptional customer-service focus with ability to handle multiple priorities
  • Ability to work in a fast-paced environment, flexible and adaptable to changing situations, and a strong commitment to teamwork
  • Proven project and team leadership skills to establish rapport, trust and confidence both internally and externally
  • Ability to remain calm in stressful situations and to conduct themselves in a professional manner at-all-times
  • Demonstrated ability to research, design and implement solutions to problems involving analytical and creative elements
  • Ability to visualize, summarize and communicate health data

Education and Experience

  • BA or BS (or higher) in Business or related field
  • Background in Healthcare preferred
  • Minimum of 3 years of demonstrated experience in operations and client service capacity
  • More than 3 years’ experience in account management role
  • 1+ years of experience working in Microsoft office suite, specifically Excel (creating, saving, formatting spreadsheets), Outlook (creating and send messages, scheduling meeting, adding attachments, deleting emails, filing emails), PowerPoint (creating, saving, formatting documents) and Word (creating, saving, formatting documents)

Telecommuting requirements:

  • Dedicated work area established that is separated from other living areas that provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Residing in a location that can receive a high-speed internet connection

 

For more information about Pendrick Capital Partners, please visit our website at https://www.pendrickcp.com/