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Client Relations Manager

Pendrick Capital Partners | Indianapolis, IN | Full Time

Job Description

Company Overview

Pendrick is the leading healthcare specialty finance company in the US.  With a 10 year history of year-over-year growth and unique experience derived from thousands of purchase transactions. 

The Client Relations Manager will be responsible for leading a team onsite in providing outstanding service to our clients.  The ideal candidate will be someone willing and interested in growing and developing their individual skills as well as the skills of a team.  

Qualifications & Experience

The individual will be expected to:

  • Manage the relationship with all our clients; be the key point of contact for all clients
  • Recruit, hire, train, coach and manage a customer service team working first and second shifts
  • Guide consumers to appropriate agencies efficiently and compliantly
  • Oversee exception payments
  • Handle reconciliation
  • Partner with finance and agencies to set up and distribute purchased accounts for funding
  • Adhere to company/industry standards and work alongside compliance team

Candidate Attributes:

  • Customer service mindset
  • Excellent analytical and technical skills
  • Strong decision making, problem solving, and process improvement skills
  • Ability to both appease and push back on clients when necessary
  • Excellent verbal and written communication skills
  • Ability to translate your skills to other employees through training and mentoring
  • Comfortable working in a fast paced and potentially virtual environment

Education

  • 5+ years’ experience in customer service
  • Supervisory experience is a plus
  • Proficiency with Tools/systems

For more information about Pendrick Capital Partners, please visit our website at https://www.pendrickcp.com/