Client Interface Specialist

Heartland Resolution Group is a results-oriented medical receivables company powered by data driven analytics and backed by the highest standards in regulatory compliance, quality assurance, data security and customer care.  We have a great culture and opportunities for income potential.

The Position 

We are seeking a Client Interface Specialist to own the relationship between our customers and systems interface.  The successful candidate will be eager to learn, self-directed, highly motivated and focused on problem solving and production.   

Qualifications & Experience 

The individual will be expected to:

• Onboard our customers and give them support to achieve their goals
• Ensure our customers achieve their desired outcomes
• Investigate and trouble shoot customer issues, respond to requests and resolve bugs in reporting
• Exercises judgement to provide quality customer support and escalates accordingly
• Process new business loads and account recalls 

Candidate Attributes

• High attention to detail
• General knowledge of data migration and integration needs
• General knowledge of technology-based SaaS and service-oriented industry
• Basic knowledge of Microsoft Office
• Ability to listen and assess stated and unstated needs
• Excellent interpersonal, written, and verbal communication skills
• Ability to adapt, learn and apply professional/business concepts
• Ability to multi-task, organize and manage time
• Ability to express technical concepts to a non-technical audience

Education 

• 2 years of CRM Software experience
• 2 years of Customer Service experience
• Experience with Ontario FACS a plus