Client Interface Specialist
Affiliate Asset Solutions | Peachtree Corners, GA | Full Time
Affiliate Asset Solutions was created by professionals with more than 100 years of experience in the Accounts Receivable Management industry. Our management team is committed to ensuring that every person we communicate with is treated with dignity and respect. Our processes have been developed and are regularly reviewed to ensure that every consumer interaction meets and emphasizes this expectation.
You bring your energy, enthusiasm, ability to learn, and drive to be successful, and we will train you and provide you with the tools and the resources to build a career.
We are seeking a Client Interface Specialist to own the relationship between our customers and systems interface. The successful candidate will be eager to learn, self-directed, highly motivated and focused on problem solving and production.
Qualifications & Experience
The individual will be expected to:
- Onboard our customers and give them support to achieve their goals
- Ensure our customers achieve their desired outcomes
- Investigate and trouble shoot customer issues, respond to requests and resolve bugs in reporting
- Exercises judgement to provide quality customer support and escalates accordingly
- Process new business loads and account recalls
- High attention to detail
- General knowledge of data migration and integration needs
- General knowledge of technology-based SaaS and service-oriented industry
- Basic knowledge of Microsoft Office
- Ability to listen and assess stated and unstated needs
- Excellent interpersonal, written, and verbal communication skills
- Ability to adapt, learn and apply professional/business concepts
- Ability to multi-task, organize and manage time
- Ability to express technical concepts to a non-technical audience
- 2 years of CRM Software experience
- 2 years of Customer Service experience
- Experience with Ontario FACS a plus
For more information about Affiliate Asset Solutions, please visit our website at www.affiliateas.com.